Aftersales Training Consultant | Al Futtaim Automotive | Talent Center (Dubai, AE)
Recruitment in Al Futtaim Group Aftersales Training Consultant | Al Futtaim Automotive | Talent Center (Dubai, AE)
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Automotive Training Consultant playing an active part in a team of dedicated Trainers in developing competent productive associates by way of assessments, on the job development activities and coaching, supported with engaging training programmes as required by Al-Futtaim Automotive Group, underpinned by the respective Brand standards. The role will cover training needs analysis, design, development, planning, curriculum design and implementation of technical training programmes utilising a blended learning approach, including impact measurement. Activities will include, Digital Material development, Video Recording, Face to Face Training Delivery assessments and on-site support and coaching.
Continuously refining curriculum
Develop new ways of learning to support ambitious growth within Al-Futtaim Automotive, to create and encourage positive, energetic, memorable and productive learning environments for all participating associates.
Deliver engaging training, in various formats to include Video Presentations, Voice Over and Face to Face delivery most appropriate to the audience and business need at the time.
Complete on-going self-assessment of training programmes content and delivery, to promote continuous associate and business improvement.
Support the Co-ordination and monitoring of all distributor training, to ensure Brand and distributor compliance, with the execution of structured action plans.
Identify and monitor business KPIs that can be improved or supported with focused training and build the resources to drive the KPIs
Ensure Health, Safety & Environment (HSE) management system requirements and SOPs are implemented in the area of responsibility.
Follow emergency & evacuation procedures of the company.
Participate in HSE incident investigation ensure corrective preventive actions are adequately taken and closed out.
Ensure all training material is up to date and in line with modern technology.
Responsible for delivering and supporting all components of associate progress through to certification.
Arranging and conducting competency testing and assessments.
Developing and updating training programmes and material.
Reporting learner attendance, results, and any issues, with emphasis on protecting learner & customer data.
Maintenance and development of training aids.
Actively promote equal opportunities and diversity in accordance with company policy avoiding discrimination
Facilitate training needs analysis of retail market, advise according to market trends and distributor guidelines.
Ensure compliance with management activities through one on ones and monitoring of daily distributor activities?
Assist with the orientation, training and coaching of staff, management and other stakeholders to increase efficiency within the workplace in line with the associated business improvement required.
Participate and execute adherence to company and distributor policy and procedure compliance.
Ensure the successful implementation of distributor training, value chain and distributor fundamentals training activities.
Conduct on-going dealer visits to identify individual training requirements, network support and complete post course follow up evaluations.
Support new model launch activities and external company training by way of material development with the support of the sales training team subsequent delivery.
Minimum Qualifications and Knowledge
High level of proficiency in both written and Spoken English, (additional languages advantageous)
High level of proficiency with digital learning platforms & material / video editing software
Working knowledge and understanding of Aftersales Service & Parts processes and systems
A High-Level Qualification in:
Adult learning or training and assessment certificate or equivalent – Advantage
Training or Coaching role – 2 years
Automotive Industry Experience – 5 years
Customer Facing Role Experience
Ability to train and coach, build relationships and utilise skills appropriately
Ability to provide outstanding customer service
Ability to manage own schedule and adjust priorities and structure time in a fast-paced environment
Ability to maintain strong, accurate administration skills
Ability to communicate in a clear, concise manner and listen attentively to understand and then be understood
PC Literate, proficient in Microsoft Office programs and video authoring and editing software
Ability to develop tailored training materials to suit the local market
Analysis and problem solving
Effective communication and consultation skills
Excellent negotiation skills
Managing Senior management expectations and concerns
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.