Customer Service Executive – ManpowerGroup Middle East

Contract Duration: 1 Year (Renewable)

Job Responsibilities:

  • Act as the direct and main point of contact with consumers, clients, carriers, and internal operations.
  • Manage high volume of inbound and outbound call and e-mail inquiries and follow-ups.
  • Process new requests, quotations, bookings, invoices, etc.
  • Schedule outbound and inbound shipments and update input and complete freight/logistics documentation.
  • Provide updates to customers regarding shipments, orders, etc. via e-mail or verbal call.
  • Assist with the communications with carriers when issues arise.
  • Handle and resolve queries and escalations raised by the customers, clients, and internal operations.
  • Provide recommendations and alternate solutions to assist and meet customer requirements.
  • Compile and submit accurate, regular and timely reports as requested.
  • Keep communication flowing with the customers to ensure highest customer service.

Job Details

Posted Date: 2023-11-20
Job Location: United Arab Emirates – Dubai
Job Role: Customer Service and Call Center
Company Industry: Recruitment & Employee Placement Agency

Preferred Candidate

Apply Now