Operations Manager – Guest Relations – SAS Human Capital

Operations Manager – Guest Relations

Location: Dubai, United Arab Emirates

Salary: Market related

 

Our client is a holiday property rentals company, offering luxury at esteemed locations across the UAE.

 

As a niche market and a growing portfolio, we are seeking a seasoned professional in the Short-Term Rental / Real Estate market to join their team.

 

Key role, reporting directly to the CEO, is to manage and oversee all day-to-day operations with regards to Guest Relations, property housekeeping and maintenance.

 

Responsibilities

·     Handle and manage difficult situations effectively to an acceptable resolution

·     Oversee and direct the maintenance manager

·     Check in guests on the DTCM portal and ensure DTCM / DED unit compliance matters and inspections.

·     Run day-to-day check-in and check-out procedures for properties and be the guests primary point of contact.

·     Conduct final inspections / reviews of each unit after housekeeping and maintenance teams complete their duties

·     Ensure VIP guests are satisfied, and needs are met – including providing a basic concierge service for bookings, airport transfer, car hire, local attraction recommendations, etc.)

·     Develop relationship with guests, such that you become a key contact for them, awareness of their itinerary

Job Details

Preferred Candidate