Security Supervisor – Raouché Arjaan by Rotana

We are currently seeking enthusiastic, dynamic and committed Security Professionals who want to move their career forward.

As a Security Supervisor / Loss Prevention Supervisor you are responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets, whereby your role will include key responsibilities such as:

• Supervise other Security Officers and conduct briefing for them
• Assign duties as per the instructions from Security Manager
• Prepare duty roster and conduct departmental orientation for new employees
• Coordinate with the local police, CID if required
• Check the property on a daily basis for any damage or any incidents
• Guard entrance and exits and submit reports to the Lobby Manager daily
• Monitor designated areas on the closed CCTV
• Ensure that ‘Fire Exit’ doors are kept free of blockage at all times and ensure that fire and safety equipments are in their right places
• Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements

Job Details

Posted Date: 2023-08-11
Job Location: Lebanon – Beirut
Department: Security

Preferred Candidate

Nationality: Lebanon
Degree: Bachelor’s degree

Waiter / Waitress – Villa Rotana

We are currently looking for  dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Job Details

Posted Date: 2023-08-11
Job Location: United Arab Emirates – Dubai
Department: Food & Beverage

Preferred Candidate

Career Level: Entry Level
Gender: Female
Degree: Diploma

Front Desk Agent – Hala Arjaan by Rotana

We are currently looking for  dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Job Details

Posted Date: 2023-08-11
Job Location: United Arab Emirates – Abu Dhabi
Department: Front Office

Preferred Candidate