Oversee the work of front desk personnel such as guest relation officers to ensure that they receive and greet guests properly.
• Assist during the check-in and check-out processes to ensure that all associated activities are handled flawlessly.
• Create and implement staff schedules to ensure that no station within the hotel is left unmanned.
• Make reservations for guests over the telephone or in-person and instruct staff members to handle follow-up duties.
• Assist with cashiering functions by providing insight and support in handling bookkeeping activities.
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