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POSITION SUMMARY

 

Reporting directly to the Head Coach, the Front Desk/Sales Associate is responsible for warmly welcoming and engaging Gritncode Members and potential clients. This role involves managing front desk operations, assisting with Package’ sales and membership inquiries, and ensuring a positive experience for all members. The Front Desk/Sales Associate must be knowledgeable about Gritncode services, classes, and programs to provide detailed information and support. This position emphasizes member satisfaction, excellent customer service, and a proactive approach to sales. Note: This job description highlights key responsibilities but is not exhaustive.

KEY RESPONSIBILITIES

 

OPERATIONAL EXCELLENCE

• Warmly welcome and engage with Gritncode Members and potential clients, ensuring a positive first impression.
• Manage front desk operations efficiently, including booking classes, handling member inquiries, and overseeing classes/Personal training schedules.
• Provide detailed information about Gritncode services, classes, and programs to members and potential clients.
• Assist in creating in-house promotions and activities to boost sales and member engagement.
• Maintain a professional attitude and handle difficult situations diplomatically.
• Adhere to compensation guidelines for handling customer complaints, involving the appropriate managerial level when necessary.
• Comply with Sport & Fitness and Gritncode Experience Procedures.

 

SALES AND MEMBERSHIP

• Engage with potential clients to discuss membership options and services.
• Conduct tours of the facility, highlighting the benefits of Gritncode membership.
• Assist in signing up new members and managing membership renewals.
• Monitor and follow up on leads to convert them into new memberships.
• Increase awareness of the Gritncode App and encourage potential clients to enroll.
• Consistently achieve sales targets and contribute to the growth of the customer base.

 

CUSTOMER SERVICE

• Ensure maximum member satisfaction through a personalized approach and recognition.
• Monitor customer satisfaction through surveys, feedback, and direct interaction.
• Develop and maintain strong relationships with members, providing exceptional service.
• Clearly describe classes, programs, machines, and facilities to recommend appropriate follow-up plans.
• Perform effective customer service tasks to retain and grow the customer base.

 

ADMINISTRATION

• Facilitate administrative tasks related to front desk operations, such as managing schedules, updating member information, and handling payments.
• Assist with audits conducted by the Head Coach/General Manager.
• Maintain accurate records of member interactions, sales, and inquiries.
• Ensure the front desk area is clean, organized, and welcoming.

 

SUSTAINED LEARNING & DEVELOPMENT

• Attend regular staff meetings to stay updated on all aspects of Gym & Fitness operations.
• Participate in Gritncode training sessions to enhance product, service, and program knowledge.
• Seek self-development opportunities to upgrade knowledge and skills, actively participating in internal and external initiatives.
• Suggest enhancements to existing Experience Procedures for further growth and efficiency.

 

SAFETY

• Comply with all Health & Safety regulations at all times.
• Uphold sterilization and hygiene standards as directed by law and Gritncode Experience Procedures.
• Perform routine checks on cleanliness, hygiene, and functionality of the front desk area.
• Report hazards and take required actions promptly.
• Maintain high personal hygiene standards and support the team in complying with Grooming Experience Procedures.
• Communicate equipment and technical service needs internally.

Job Details

Preferred Candidate

Responsibilities

[ Achieving growth and hitting sales targets by successfully managing the sales team

[ Mentoring and coaching team members to improve sales skills

[ lead a sales team by providing guidance, training, and mentorship, setting sales quotas and goals, and creating sales plans.

[ Identify new potential customers and contact them.

[ Plan and prioritize personal sales activities towards achieving agreed business aims, defined selling standards, arranged goals and specific market development strategy. 

[ Inform customers about the company’s products and respond to all relevant issues and requests in a professional manner.

[ Follow up with customers for new and repeat orders

[ Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

[ Keep an accurate record of all customer visits, contacts, purchase orders, files, images etc and the updated records to be shared at the end of each working day

[ Monitor and report on market and competitor activities, provide relevant information, ideas or feedback and assist team where necessary.

[ Manage the deliveries and proper placement of products in the supermarkets

[ Achieve the minimum Revenue / Profit targets defined and mutually agreed.

[ Any other duties as assigned by the company.

Job Details

Preferred Candidate

• Maintaining and developing relationships with existing customers via meetings, telephone calls and emails;
• Manage and explore current and new accounts in the prescribed area allotted by the manager.
• Boost company revenue and achieve sales targets by taking appropriate measures into consideration.
• Create a systematic methodology for maintaining the accuracy and relevant information to facilitate the quick assessment of clients.
• Ensure dynamic communication with clients through online and offline modes, thereby promoting company products and services.
• Collaborating with the design, development, and executive teams to understand a product or a service for subsequent promotional activities.

Job Details

Preferred Candidate

This position will be responsible for a broad range of functions, including, but not limited to:

• Process, coordinate, and track project orders & documentation.
• Monitor and track sales enquiries and sales pipeline.
• Support the projects sales team and coordinate sales order pricing, deliveries, and logistics.
• Manage inter-departmental coordination for projects.
• Ensure prompt communication with customers and resolve queries on timely basis.
• Assist with marketing initiatives, requirements, and strategy implementation.
• Organize, attend, minute and follow-up team meetings.
• Maintain and update CRM as required.
• Generate reports & forecasts.

Job Details

Preferred Candidate

The Beauty Advisor works with providing excellent customer service and driving sales in the beauty department of a retail store. They should have a strong understanding of beauty products, trends, and techniques, and be able to recommend and demonstrate products to customers. The Beauty Advisor should also have a friendly and approachable demeanor to create a positive shopping experience for customers. 

Responsibilities:

• Greet customers and assist them in finding the right beauty products for their needs  
• Demonstrate and recommend products to customers, explaining their benefits and application techniques 
• Keep up-to-date with beauty trends and products to provide accurate and helpful information to customers 
• Assist with inventory management and restocking shelves 
• Achieve personal and store sales targets 
• Provide exceptional customer service 
• Participate in training and product knowledge sessions to continuously improve selling skills and stay updated on new products

Job Details

Preferred Candidate

• Actively seek new overseas accounts
• Efficiently and effectively meet and surpass assigned sales targets
• Effectively and efficiently manage responsibilities in-house (Inside Sales) and on field customer visits
• Coordinate in developing several marketing materials and presentations for all customers on a regular basis
• Should have knowledge of appropriate follow-up techniques both with existing and new customers.
• Should be able to coordinate with relevant departments for information on all order shipments and delivery and to communicate the details of delivery to relevant customers

Job Details

Preferred Candidate

A well-established company in UAE, specialized in promoting valves & actuators is looking for an Inside Sales Engineer with GCC experience.

He/She will :

• Prepare quotations based on BOQs, specifications and lead time.
• Select valve type and size selection.
• Actuator sizing to suit the valve size.
• Strong phone presence and excellent verbal and written communications skills
• Ability to multi-task, prioritize, and manage time effectively
• MUST BE CURRENTLY LIVING IN DUBAI or other emirate in UAE

Job Details

Preferred Candidate

Roles & Responsibilities 

• Enhancing sales performance by executing strategic initiatives and facilitating continuous improvements. This role encompasses managing back-end sales functions, including documentation, report generation, sales presentations, and client request resolution. The ideal candidate will be a highly motivated professional, adept at meeting customer expectations and cultivating strong relationships through superior communication and interpersonal skills
• Monitor and track pending orders to ensure timely processing and delivery.
• Address and resolve customer requests and issues promptly to maintain high levels of satisfaction.
• Coordinate with relevant teams to expedite order fulfillment and handle any delays.
• Maintain clear and consistent communication with customers regarding order status and updates.
• Create and deliver detailed data reports and sales guides to the sales team, ensuring they have up-to-date information for effective sales strategies.
• Develop and design sales service offerings and promotional materials to enhance the visibility and competitive positioning of Logistics in the market.
• Regularly update and refine sales collateral to align with market trends and company objectives.
• Coordinate with marketing and sales teams to ensure consistent messaging and effective deployment of sales materials
• Adopt and apply new professional strategies and policies within the area of responsibility in accordance with management directions.

Job Details

Preferred Candidate

Roles & Responsibilities 

• Develops a business plan and sales strategy for the market to ensures achievement of company sales goals, distribution and profitability
• Responsible for Target setting by Brand, Family, Customer & salesman to ensure that all staff have clear targets & objectives
• Responsible for the performance and development of the Account Executives and to ensure work efficiency and to Provides timely feedback to senior management regarding performance
• Ensure Products listing & Distribution on time & in line with Brand Principal Direction to gain more market share
• Conducts regular coaching and analysis with Account Executives to build motivation and selling
• Control credit limit per customer & ensure collection on time

Job Details

Preferred Candidate