Job Vacancies from Dubai, Abudhabi, Sharjah all UAE

Category: Sales

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Assistant Reservations Manager – Saudi National only – Al Marwa Rayhaan by Rotana

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Assistant Reservations Manager you are responsible to promote a professional image to the client with an effective communication on all reservation related matters to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:

• Ensure all administration procedures are maintained to hotel and company standards
• Maintain during the reservation process of groups a close relationship with group leaders and co-ordinate and finalize all requirements with them
• Possess thorough knowledge of current rates and promotions and promote, upsell and cross sell at all times
• Understand the hotel credit policy and ensure it is applied while making group reservations
• Positively contribute to all the sales activities within the hotel and maximize sales opportunities
• Anticipate clients needs and ensure that credit and billing instructions are clearly mentioned and supported
• Ensure all reservations and requests are confirmed within 24 hours

Job Details

Posted Date: 2023-12-03
Job Location: Saudi Arabia – Mecca
Department: Revenue
Joining Date: 2024-01-01

Preferred Candidate

Nationality: Saudi Arabia

Reservations Supervisor – Al Marwa Rayhaan by Rotana

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Supervisor you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:

• Check the no show record as well as pending reservation
• Check the VIP arrival, special requests and check traces to action
• Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly
• Show complete product knowledge, understand rate structure and apply rate management
• Check on pending visa or expiring visa’s which need to exit the country
• Ensure to send confirmation for new reservation and follow up those without correspondence
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize transportation with the hotel driver and follow up on the information provided

Job Details

Posted Date: 2023-12-03
Job Location: Saudi Arabia – Mecca
Department: Revenue
Joining Date: 2023-12-24

Preferred Candidate

Nationality: Saudi Arabia

Assistant Reservations Manager – Al Marwa Rayhaan by Rotana

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Assistant Reservations Manager you are responsible to promote a professional image to the client with an effective communication on all reservation related matters to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:

• Ensure all administration procedures are maintained to hotel and company standards
• Maintain during the reservation process of groups a close relationship with group leaders and co-ordinate and finalize all requirements with them
• Possess thorough knowledge of current rates and promotions and promote, upsell and cross sell at all times
• Understand the hotel credit policy and ensure it is applied while making group reservations
• Positively contribute to all the sales activities within the hotel and maximize sales opportunities
• Anticipate clients needs and ensure that credit and billing instructions are clearly mentioned and supported
• Ensure all reservations and requests are confirmed within 24 hours

Job Details

Posted Date: 2023-12-03
Job Location: Saudi Arabia – Mecca
Department: Revenue
Joining Date: 2024-01-01

Preferred Candidate

Nationality: Saudi Arabia

Head Bartender / Head Bartendress – City Centre Rotana

We are currently looking for  dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Head Bartender / Head Bartendress you are responsible to provide the highest level of hospitality when preparing and providing beverages and your role will include key responsibilities such as:

• Perform all necessary tasks to service beverages according to the standard of performance manual of the hotel
• Conduct weekly training sessions on beverage pouring practice, cocktail mixing, bottle flaring and up-selling
• Achieve total guest satisfaction and organizational profitability through effective utilization of all resources
• Work towards the timely set up of the bar areas and the completion of all mise en place works, in line with the opening hours
• Delight the guest by offering trend setting and innovative products and services, contribute to sales activities and assist in maximizing revenue
• Prepare Store requisitions and Bar requisitions
• Handle guest complaints directly or refer them to the Bar Manager
• Extend prompt services to all guests and treat guests and colleagues in a courteous manner

Job Details

Posted Date: 2023-12-03
Job Location: Qatar – Doha
Department: Food & Beverage

Preferred Candidate

Cost Controller – Beach Rotana

We are currently seeking for passionate and dynamic Finance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Cost Controller you are responsible to liaise closely with the Food & Beverage Department on various operational and cost related issues and your role will include key responsibilities such as:

• Prepare the costing for recipes and menus prepared by the Executive Chef and suggest the selling price
• Perform test checking on the receiving of goods at the hotel to ensure that the procedures are followed correctly
• Prepare daily flash report of food costs and verify daily outlet void control sheets
• Attend major banquet events with open bar, prepare P&L statement of major banqueting events and prepare banquet revenue breakdown summaries
• Randomly test the inventory of outlets by reconciling the opening stock with the closing stock, taking account of store issues and sales
• Verify and control complimentary bar order forms, Club Rotana Food & Beverage cost, fruit baskets in the rooms, etc.

Job Details

Posted Date: 2023-12-02
Job Location: United Arab Emirates – Abu Dhabi
Department: Finance

Preferred Candidate

Degree: Bachelor’s degree

Cost Controller – Amwaj Rotana – Jumeirah Beach

We are currently seeking for passionate and dynamic Finance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Cost Controller you are responsible to liaise closely with the Food & Beverage Department on various operational and cost related issues and your role will include key responsibilities such as:

• Prepare the costing for recipes and menus prepared by the Executive Chef and suggest the selling price
• Perform test checking on the receiving of goods at the hotel to ensure that the procedures are followed correctly
• Prepare daily flash report of food costs and verify daily outlet void control sheets
• Attend major banquet events with open bar, prepare P&L statement of major banqueting events and prepare banquet revenue breakdown summaries
• Randomly test the inventory of outlets by reconciling the opening stock with the closing stock, taking account of store issues and sales
• Verify and control complimentary bar order forms, Club Rotana Food & Beverage cost, fruit baskets in the rooms, etc.

Job Details

Posted Date: 2023-12-01
Job Location: United Arab Emirates – Dubai
Department: Finance

Preferred Candidate

Bartender/Bartendress – Nour Arjaan by Rotana

We are currently looking for  dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Bartender you are responsible to provide the highest level of hospitality when preparing and providing beverages and your role will include key responsibilities such as:

• Perform all necessary tasks to service beverages according to the standard of performance manual of the hotel
• Achieve total guest satisfaction and organizational profitability through effective utilization of all resources
• Delight the guest by offering trend setting and innovative products and services and contribute to sales activities and assist in maximizing revenue
• Set up the bar and prepare all mise-en-place for service
• Clean the bar and all equipment to the required standards and maintain this cleanliness throughout service
• Extend prompt services to all guests and treat guests and colleagues in a polite and courteous manner

Job Details

Posted Date: 2023-12-01
Job Location: United Arab Emirates – Fujairah
Department: Food & Beverage

Preferred Candidate

Lobby Ambassador – Saadiyat Rotana Resort & Villas

We are currently looking for  dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Be available for Guests at all times as a point of contact
• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
• Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door
• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
• Proactively meet arriving guests at the main entrance and once they exit their transportation
• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
• Deal promptly, efficiently and pleasantly with any queries
• Be aware of all special offers, promotions, and packages at the hotel to promote to guests

Job Details

Posted Date: 2023-12-01
Job Location: United Arab Emirates – Abu Dhabi
Department: Front Office

Preferred Candidate

Gender: Female
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