Recruitment in Al Futtaim Group UAE National Guest Relations Officer | Al Futtaim Automotive (Dubai, AE)
Job Requisition ID: 153376
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role:
- The primary focus of the role will be to welcome customers in a friendly and professional way and ensure a smooth transfer to the sales department whilst establishing the customers’ requirements.
What you will do:
- Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members.
- Providing excellent and a delightful customer experience as per company policy and procedures.
- Resolving customer queries promptly, within company guidelines, before escalating to a higher level if necessary.
- Attending to customer needs, understand their requirements so that the maximum number of enquiries is handled quickly and forwarded on responsibly.
- Logging Visits (including time, date, and visitor details).
- Maintaining an up-to-date knowledge of personnel and procedures.
- Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers.
Required Skills to be successful:
1.- Customer service experience
2.- Communication skills
3.- Timely Resolution
4.- Basic computer skills
About the Team:
- Reporting to the Retail Director and the primary focus of the role will be to to welcome customers in a friendly and professional way and ensure a smooth transfer to the sales department whilst establishing the customers’ requirements.
What equips you for the role:
- High School Diploma
- 2 years’ experience in a customer facing role
- Basic computer skills
- Good communication and coordination skills
REF TB
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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
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