Answer incoming calls and respond to customer inquiries and concerns
Communicate with customers via email and live chat
Assist customers with product or service information, ordering, and returns
Resolve customer complaints and issues in a timely and professional manner
Update customer accounts and maintain accurate records of customer interactions
Collaborate with other departments to ensure customer satisfaction
Provide product feedback and suggestions to management
Identify and escalate complex issues to management as needed
Stay up to date on product knowledge and customer service best practices
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