Recruitment in Al Futtaim Group UAE National Guest Relations Officer | Al Futtaim Automotive (Dubai, AE)
Job Requisition ID: 153148
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
Overview of the role:
- The primary focus of the role is to receive customers and ensure a smooth transfer to the sales department whilst establishing the customers’ requirements.
What you will do:
- Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members.
- Providing excellent and a delightful customer experience as per company policy and procedures.
- Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary.
- Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly.
- Logging Visits (including time, date and visitor details).
- Maintaining an up to date knowledge of personnel and procedures.
- Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers.
Required Skills to be successful:
1.- Customer management and coordination experience
2.- Communication skills
3.- Timely Resolution
4.- Proficient in Microsoft Office
About the Team:
- The role will report to the Sales Manager and the primary focus of the role is to receive customers and ensure a smooth transfer to the sales department whilst establishing the customers’ requirements.
What equips you for the role:
- Diploma
- 1 years’ experience in customer service
- Proficient in English and Arabic
- Proficient in Microsoft Office skills
REF TB
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