Roles and responsibility
· Manage inbound and outbound Calls, Chat and Email customers
· Follow communication SOP/Guide when handling different topics
· Identify customers’ Complain, needs, and provide solutions and/or alternatives
· Seize opportunities to Promote ASUS Value Added Services
· Build sustainable relationships and engage customers by taking the extra mile
· Maintain KPI targets
· Able to use personal judgment to handle specific issues with common sense.
· Provide Happy Call
· Create RMA and handle Internal System
· Deal with all emails making sure that all emails are responded to in a timely manner
· Always display the highest level of professionalism and provide excellent customer service
· Ability to achieve and maintain company standards
· Train & assist new colleagues
· Ability to work under pressure and multitask
Qualification:
Graduate degree
Ability to speak English and Arabic fluently (written and verbal)
Proven work experience in Customer service and call center
High proficiency in Microsoft Office Products
Ability to work independently.
Must exhibit a high degree of professionalism.
Must have a keen eye to details.
Ability to multitask and prioritize a variety of tasks.
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