Handles the Individual and Group Reservation process.
Assists the Food and Beverage Manager in daily duties including answering phones, filing and computer work.
Takes reservations over the phone, by fax or internet, and handles all associated operations.
Increases and optimizes sales in line with the brand and hotel’s sales policy.
Updates all reservations comments and alerts.
Inputs reservations into system within specified time periods.
Maximizes potential booking revenue by following specified selling guidelines.
Maintains Group History Tracking forms and ensures that lists are free of duplicates.
Attends Pre-Convention meetings as necessary.
Greets all callers with a warm and sincere greeting.
Accommodate and document special requests in an accurate and efficient manner.
Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
Determine the most appropriate area to meet guest requirements and maximize restaurant revenue.
Explain guarantee and cancellation policies to callers.
Communicates information regarding designated VIP reservations, including VIP name, company, and title to upper-level management.
Skills, Experience & Educational Requirements
Hotel Management Diploma or bachelor’s degree or its equivalent.
Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.
Strong working knowledge of Microsoft Excel.
Initiative and Commitment to Achieve
Attention to Detail & Quality
Organizing for result
Team work
Effective Communication
Friendly
Patient
from Jobs – Khaleej Times Classifieds | jobs in uae, dubai, properties, used cars in dubai Apply Now
JobDXB.com, in partnership with the 7 states of the UAE (Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah), is a leading job portal based in the country, connecting job seekers with opportunities across various industries in the region.
While we strive to provide a platform for employers and candidates to connect, it's essential to note that the content of job postings may vary, and we do not take responsibility for their accuracy or legitimacy. We advise applicants to exercise caution and diligence when applying for positions, ensuring thorough research and verification before proceeding with any application. Your career journey is important to us, and we encourage you to navigate it with care and discernment.