Participate in tool and technology testing and provide a feedback for development teams,
Support the development and implementation of customer service policies and procedures that align with company objectives,
Conduct customer feedback analysis to identify areas of improvements and optimization of customer experience,
Collaborate with cross-functional teams to ensure projects involving customer service operations and tech developments are executed successfully
Qualifications and Requirements:
Post Graduation, preferably in math, business, marketing, finance
Excellent analytical, communication, and problem-solving skills
Good self-awareness, internal locus of control, good soft-skills
Understanding of data, analysis and reporting
Ability to multitask, meet deadlines, and work in a fast-paced environment
Ability to work effectively and build strong relationships with cross-functional teams
What you can expect
We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
A working environment that gives you autonomy and responsibility from day one.
You should be comfortable with the idea that the quality of your work will influence the shape of your career.
Participation in company’s employee stock options program.
Health Insurance
Apply Now
JobDXB.com, in partnership with the 7 states of the UAE (Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah), is a leading job portal based in the country, connecting job seekers with opportunities across various industries in the region.
While we strive to provide a platform for employers and candidates to connect, it's essential to note that the content of job postings may vary, and we do not take responsibility for their accuracy or legitimacy. We advise applicants to exercise caution and diligence when applying for positions, ensuring thorough research and verification before proceeding with any application. Your career journey is important to us, and we encourage you to navigate it with care and discernment.