Relationship Manager – Commercial Bank of Qatar

Relationship Manager – Private Banking

Key Accountabilities

Relationship Management

•   Participate in the identification and establishment of new relationships, consistent with the Bank’s strategic and commercial objectives.

•   Prepare regular meetings with portfolio clients to introduce Cb products and services in order to maximize portfolio revenues and ensure that customers are satisfied with services received.

•   Assist in the maintenance of ongoing dialogue with customers to ensure that they are aware of all Cb products/services relevant to their situation and credit analysis.

Customer Analysis

•   Gather information on existing and potential customers; analyse their credit worthiness, credit data compilation and financial information interpretation in order to ensure a continuous workflow with all required information available.

•   Profile existing and potential clients in order to identify overall banking needs and thus introduce clients to appropriate new products and services.

•   Assist in the development of account plans in a consistent and timely manner in order to swiftly follow-up on identified business opportunities and regularly update team leader about portfolio’s accounts development

Revenue generation

•   Achieve sales and revenue targets for existing and new customers and also ensure customer profitability targets are met.

•   Collaborate with Cb Capital to provide customers with investment products and comprehensive advisory services in line with all binding local regulations.

•   Provide support to ensure that high credit quality is maintained at all times within the credit portfolio

Continuous Improvement

•   Contribute to the identification of opportunities for continuous improvement of systems, processes and practices considering ‘international leading practice’, improvement of business processes, cost reduction and productivity improvement.

•   Maintain and expand the HNW customer base through introduction of innovative products backed by provision of superior services.

Policies, Systems, Processes & Procedures

•   Recommend improvements to departmental procedure and direct the implementation of instructions and controls covering a specific area of activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.

•   Ensure processes are in place for launch of new products tailored for the HNW customer segment, including the smooth launch of the same.

Statements and Reports

•   Assist in the preparation of timely and accurate departmental statements and reports to meet Cb and department requirements, policies and standards

Quality, Health, Safety, & Environment 

•   Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed

Related Assignments

•   Perform other related duties or assignments as directed

Other Accountabilities

Shareholder & Financial

•   Responsible for accomplishing lending and deposit volume goals and all financial services within the Private Banking platform

•   To develop and grow the PB AUM portfolio and maximize the return for the bank

•   Develop new business by acquiring new clients and cross sell a wide variety of Private banking products and services including a comprehensive range of credit services, investment services

•   To produce and present suitable investment proposals to HNWI with best advice practice

•   To produce and present suitable credit facilities proposals to HNWI 

•   To provide regular feedback on market developments and competitor activity

•   To ensure strict compliance with internal and external guidelines and regulations

Customer (Internal/External)

•   Responsive to the needs of the customer base and lead the customer focus initiative to ensure a cross referral environment is established in the Private Bank for the best interests of the client. 

•   Market the Group’s products and services to the HNW customers (includes the Ruling Family members and the Government officials).

•   Conduct visits to HNW customers to strengthen relationships through personalized interaction and at the same time market Group products and services.

•   Act as the single point of contact for all Private Banking services pertaining to HNW customers. Ensure customer complaints are handled/ resolved in the most expeditious manner. 

•   Conduct regular visits to customers in line with strategy and act as the main point of contact for servicing the customer, providing information, answering inquiries and resolving issues.

•   Solicit client feedback on value proposition and for new product ideas and ensure communication of customer feedback to Segment Management team.

•   Leverage insights and data on customer needs and behaviour in order to build deep customer relationships.

•   Build and maintain strong and effective relationship with the all other related departments and units to ensure priority processing and resolution of the needs/ queries of such customers including any related operational issues and thereby facilitate achievement of the Group’s goals/ objectives.

•   Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required on the HNW customer base

 

Job Details

Preferred Candidate