<p><b>Job Requisition ID: </b>155270 </p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. </p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p>
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<p><b>Overview of the role:</b></p>
<p>• The role is responsible for the development and execution of Al- Futtaim automotive After-sales strategy for cross-brands planning and for oversight of organizational level performance, ensuring the long-term sustainability.<br>
• Works in collaboration across Al- Futtaim automotive After-sales in leading and directing a portfolio of strategic and transformational change.<br>
• To manage and develop the After-Sales Planning & performance and to ensure the efficiency of processes in the business.<br>
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<p><b>What you will do:</b></p>
<p><em>Automotive After-sales Budget planning and settings:</em></p>
<p>• Develop or use existing market intelligence and/or external market data for decisions making<br>
• Lead the collection and relevant data organization to initiative planning and analysis<br>
• Review internal projects and across automotive to identify risks and opportunities, collect feedback, consolidate and challenge<br>
• Maintain, collaborate with the entities and not just challenge but support and understand risk and opportunities from the ground<br>
• Present to senior leaders and agree Budgets for the entities<br>
<em>Automotive After-sales Strategy & Planning:</em></p>
<p>• Formulate the business planning in line with automotive strategy in collaboration with senior leaders<br>
• Track and report on the execution of the business strategy and its implementation across the division in collaboration with senior leaders<br>
• Identify opportunities and develops transformation business cases by analysing information, formulating and testing hypotheses, and developing and communicating recommendations<br>
• Works with senior leaders in the division to identify new business opportunities and develop approach to realization<br>
• Understands market realities, assess business performance and internal capabilities<br>
• Helps define financial and non-financial impact of strategy in collaboration with Finance and senior leaders.<br>
<em>Automotive After-sales Performance Management:</em></p>
<p>• Create Performance metrics and reporting frameworks for continuous improvement with a strategic focus; which will drive business in standardized way<br>
• Establish governance to manage performance compared to budgets<br>
• Coordinate with finance on aligning finance figures in terms of reporting<br>
• Develop tools to capture in standardized way across all sales channel and functions within After-sales on monthly basis.<br>
• Establish performance guides and processes for entities to follow and measure<br>
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<p><b>Required skills to be successful:</b></p>
<p>• Strategic and structured business, After-sales understanding – long term and short term<br>
• Analytical, data driven outlook with strong planning and communication skills<br>
• Focus on driving commercial results with measurable KPIs<br>
• Operational, fast to assess situation, recommend and act<br>
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<p><b>About The Team:</b></p>
<p>The role will report to the Head of Planning & Performance and you will be working in a busy Global Aftersales environment.</p>
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<p><b>What Equips You For The Role:</b></p>
<p>• 10+ years of professional experience, typically in strategy and program delivery in After-Sales environment at leading Automotive brands<br>
• Leadership experience and track record of managing high performing teams<br>
• Clear strategic thinking and ability to create buy-in and influence at the C-suite level.<br>
• Understanding of operations, business models, and value chain in Automotive<br>
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<p><b>About Al-Futtaim Automotive</b><br>
A major division of the UAE-based Al-Futtaim Group of companies, <b>Al-Futtaim Automotive</b> is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.<br>
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.<br>
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. <br>
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.<br>
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. <b>This is Al-Futtaim Automotive and we empower talent to move forward.</b></p>
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