Kitchen Sales Planner | Retail | IKEA Qatar (Doha, QA)

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Job Requisition ID: 154896

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

Manage the kitchen department for an IKEA Store and ensure that all operational objectives are delivered taking into account quality, quantity and cost through development and execution of tactical and operational initiatives. Also, make appropriate business recommendations based on the analysis of daily/ monthly KPI’s. Finally support the sales departments ensuring that customers are provided with the highest possible service level (in line with IKEA standards) to achieve the pre-defined yearly sales targets.

What you will do

<ul>
<li style=”text-align:justify”>Actively promote the Kitchen Design Service in order to increase sales and promote Add On Sales.</li>
<li style=”text-align:justify”>Conduct surveys to gauge the in store customer shopping experience and external competitor monitoring to recommend strategies that fill any gaps in the market.</li>
<li style=”text-align:justify”>Schedule Customer appointments. Monitor and keep track of all customer appointments to ensure the highest possible service levels on waiting times for customers.</li>
<li style=”text-align:justify”>Liaise and follow up with Range department. Track stock levels (Overstock / Outgoing / Concrete and Ageing stock) and make recommendations to the range department on order quantities required to achieve the sales targets.</li>
<li style=”text-align:justify”>Liaise with Home delivery and assembly. Audit all kitchen designs with the home delivery and assembly teams and the kitchen designers before dispatching stocks to the customer`s home. Arrange for home visits and conduct follow up on all kitchen jobs.</li>
</ul>

<ul>
<li style=”text-align:justify”>Staff training and development. Ascertain that all staff is competently trained on the design system (IHP 2) and the kitchen range (NAVISION) and receive adequate development support to secure the store performance and succession needs.</li>
<li style=”text-align:justify”>Manpower planning. Prepare plans, set productivities and supervise the kitchen designers to ensure highest levels of work efficiency within the budgeted productivities, motivation and control all the budgeted cost.</li>
<li style=”text-align:justify”>Scheduling for the kitchen department. Create and submit all schedules for the kitchen designers based on the coverage needed for peak and non peak sales day. Plan annual leave for the designers based on the commercial calendar.</li>
</ul>

<ul>
<li style=”text-align:justify”>Prepare annual business plan and budget for the kitchen department (i.e workforce, budgets) and management information provided to support appropriate business decisions.</li>
<li style=”text-align:justify”>Review and monitor daily and monthly KPIs and analyse reports on various measurable factors against benchmarked figures (i.e. reports relating to stock levels, stock ageing, top sellers, service levels with regards to stock availability, range analysis, manpower productivity, etc). Working with the team to create meaningful actions to achieve agreed goals</li>
<li style=”text-align:justify”>Controlling costs through working in a lean, simple, cost-conscious way using good examples and solutions, and encouraging the team and colleagues to discover more effective ways of working. </li>
</ul>

Required skills to be successful

<ul>
<li style=”text-align:justify”>Effective Communication, Excel competence. </li>
<li style=”text-align:justify”>Good knowledge on kitchens</li>
</ul>

What equips you for the role

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options. 
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…
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