Warranty Manager – Al Futtaim Group

Warranty Manager | Al Futtaim Automotive | Electric Vehicles

Overview Of The Role:

To run the Warranty operations efficiently to achieve customer satisfaction, departmental targets & sound credibility with the Principals. Supervise a team of warranty technical leaders & warranty administrators & build an effective team. To present key KPIs through daily, weekly, monthly reports, monitor the performance & take effective measures to achieve targets. To provide quality & efficient services to the internal & external customers in warranty related issues. To help, guide & monitor warranty team (warranty administrator & technical leader). Liaise with counterparts in the company including from Sales, Parts, STS, Finance & Technical dept. to obtain various information/ help to run the dept. effectively.

Warranty Manager should understand ‘Dealer Management Systems, ability to identify top areas of opportunity to improve the product & work with service teams on local & national trends.

What You Will Do:

• Provide guidance & support to the warranty staff in warranty related technical & operational issues.
• Monitor & strive to improve warranty rate & conditions.    
• Provide feedback / report on all field visits to the line manager
• Provide quality, quick & efficient support/solutions/guidance to warranty staff (warranty administrator & technical leader) whenever requested.
• Ensure to play key role by supporting warranty staff & warranty manager to achieve the targets of the dept.
• Develop analytic approach, update himself/herself with latest information, technology & products features, have statistical figures / data of related jobs to monitor / analyze from time to time to further improve & have better control.      
• Responsible to run the operation smoothly within policies & save time / money (where-ever possible in warranty jobs) by adopting effective techniques & to maintain good credibility with customers & brand.
• Responsible for daily, weekly & monthly performance reports of the section, analysis & effective countermeasures to achieve the targets.
• Liaise with training dept. & conduct on job training & other necessary trainings for warranty staff & service advisors.
• Prepare HR development plan / required trainings for yourself & your staff.
• Based on market surveys of the competitors, warranty staff inputs, current performance, management’s directives, make strategic plan to discuss with warranty manager to achieve the targets, to overcome the issues & maintain good reputation. 
• Provide feedback through various presentations, media & reports to the management.

Job Details

Preferred Candidate