Cafe Assistant | Retail | Marks & Spencer | UAE (AE)

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<p><b>Job Requisition ID: </b>156009 </p>

<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. </p>

<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p>
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<p style=”text-align:justify”><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Overview of the role:</span></b></span></span></p>

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<p style=”text-align:justify”><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Maintains aspirational hospitality and fresh counter standards throughout the trading day for customers and colleagues. Maintaining a safe and legal working environment for customers and colleagues.</span></span></span></span></p>

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<p style=”text-align:justify”><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-family:&#39;Calibri&#39;, sans-serif”>What you will do:-</span></b></span></span></p>

<p style=”text-align:justify”><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><u><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Description of Accountability:</span></u></span></span></p>

<p style=”text-align:justify”> </p>

<p style=”text-align:justify”><span style=”font-size:12.0pt”><span><span><span style=”font-family:&#39;Times New Roman&#39;, serif”><em><u><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Maintains aspirational Hospitality and Fresh Counter standards throughout the trading day for customers and colleagues </span></span></u></em></span></span></span></span></p>

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<ul>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span><span><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Uses the Ready to Trade Checklist and product </span></span></span></span></span></span></li>
</ul>

<p style=”text-align:justify”><span style=”font-size:12.0pt”><span><span><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>      specification checklist to maintain opening Standards</span></span></span></span></span></span></p>

<ul>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span><span><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Ensures products are displayed according to visual</span></span></span></span></span></span></li>
</ul>

<p style=”text-align:justify”><span style=”font-size:12.0pt”><span><span><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>      display standards for opening and maintained at all time</span></span></span></span></span></span></p>

<ul>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span><span><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Implements principles of ‘Clean As You Go’ for kit, counters and seating areas </span></span></span></span></span></span></li>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span><span><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Logs equipment failures in line with the checklist provided</span></span></span></span></span></span></li>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span><span><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Prepares the product for the customer focusing on presentation, quality and efficiency as per the SOP </span></span></span></span></span></span></li>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span><span><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Maintains a high level of personal and food hygiene at all times </span></span></span></span></span></span></li>
</ul>

<p class=”Pa1″ style=”text-align:justify”> </p>

<p class=”Pa1″ style=”text-align:justify”><span style=”font-size:12.0pt”><span><span style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span class=”A9″ style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span style=”color:black”><em><u><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Aware of sales targets and uses this information to drive additional sales</span></u></em></span></span></span></span></span></p>

<p class=”Pa1″ style=”text-align:justify”><span style=”font-size:12.0pt”><span><span style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span class=”A9″ style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span style=”color:black”><em><u> </u></em></span></span></span></span></span></p>

<ul>
<li class=”Pa1″ style=”text-align:justify”><span style=”font-size:12.0pt”><span><span style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span class=”A9″ style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span style=”color:black”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Uses their knowledge to share and support customers with their purchase, including location of products, newness, nutritional content, size, how it differs from the competition and price range, etc. </span></span></span></span></span></span></li>
<li class=”Pa1″ style=”text-align:justify”><span style=”font-size:12.0pt”><span><span style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span class=”A9″ style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span style=”color:black”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Seeks opportunity to promote deals and offers, up sell and offer perfect partner products </span></span></span></span></span></span></li>
<li class=”Pa1″ style=”text-align:justify”><span style=”font-size:12.0pt”><span><span style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span class=”A9″ style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span style=”color:black”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Drives Units Per Transactions by ensuring correct products are in the right place and replenished </span></span></span></span></span></span></li>
<li class=”Pa1″ style=”text-align:justify”><span style=”font-size:12.0pt”><span><span style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span class=”A9″ style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span style=”color:black”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Helps the customers to shop via the different   options</span></span></span></span></span></span></li>
</ul>

<p class=”Pa1″ style=”text-align:justify”><span style=”font-size:12.0pt”><span><span style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span class=”A9″ style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span style=”color:black”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>      e.g. Cake orders, Take away service, Menu orders,  Call</span></span></span></span></span></span></p>

<p class=”Pa1″ style=”text-align:justify”><span style=”font-size:12.0pt”><span><span style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span class=”A9″ style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span style=”color:black”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>      and Collect (During Ramadan Only)</span></span></span></span></span></span></p>

<ul>
<li class=”Pa1″ style=”text-align:justify”><span style=”font-size:12.0pt”><span><span style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span class=”A9″ style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span style=”color:black”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Provides targeted product tasting to educate customers on new products, increase product awareness and increase sales where applicable </span></span></span></span></span></span></li>
<li class=”Pa1″ style=”text-align:justify”><span style=”font-size:12.0pt”><span><span style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span class=”A9″ style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span style=”color:black”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Understands what the point of difference is between M&amp;S products and the equivalent products with other retailers </span></span></span></span></span></span></li>
<li class=”Pa1″ style=”text-align:justify”><span style=”font-size:12.0pt”><span><span style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span class=”A9″ style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span style=”color:black”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Uses selling skills and in depth knowledge of products to personally drive sales </span></span></span></span></span></span></li>
</ul>

<p style=”text-align:justify”> </p>

<p class=”Pa1″ style=”text-align:justify”><span style=”font-size:12.0pt”><span><span style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span class=”A9″ style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span style=”color:black”><em><u><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Replenishes products throughout the trading day </span></u></em></span></span></span></span></span></p>

<p style=”text-align:justify”> </p>

<ul>
<li class=”Pa1″ style=”text-align:justify”><span style=”font-size:12.0pt”><span><span style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span class=”A9″ style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span style=”color:black”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Check stock reports for new and replenished lines and ensure they are displayed </span></span></span></span></span></span></li>
<li class=”Pa1″ style=”text-align:justify”><span style=”font-size:12.0pt”><span><span style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span class=”A9″ style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span style=”color:black”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Maintains the integrity of store stock system, including the correct recording of waste and tasting quality through Manual input of all checklist and timely submission to the admin team for input into the system</span></span></span></span></span></span></li>
<li class=”Pa1″ style=”text-align:justify”><span style=”font-size:12.0pt”><span><span style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span class=”A9″ style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span style=”color:black”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Drives stock accuracy processes through stock counts, stock take, log system.</span></span></span></span></span></span></li>
<li class=”Pa1″ style=”text-align:justify”><span style=”font-size:12.0pt”><span><span style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span class=”A9″ style=”font-family:&#39;Helvetica 45 Light&#39;, sans-serif”><span style=”color:black”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Carries out simple counts, utilizing stock file report and completes full bi-weekly stock count </span></span></span></span></span></span></li>
</ul>

<p style=”text-align:justify”> </p>

<p style=”text-align:justify”><span style=”font-size:12.0pt”><span><span><span style=”font-family:&#39;Times New Roman&#39;, serif”><em><u><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Maintains a safe and legal working environment for customers and colleagues </span></span></u></em></span></span></span></span></p>

<p style=”text-align:justify”> </p>

<ul>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span><span><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Completes Date Expired Food (DEF) process, hot food temperature due diligence and signs DEF documentation relevant to area </span></span></span></span></span></span></li>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span><span><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Maintains the cold chain and frozen temperature requirements </span></span></span></span></span></span></li>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span><span><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Ensures all legal ticketing process and decor within section is delivered to policy </span></span></span></span></span></span></li>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span><span><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Delivers a safe working environment for both customers and colleagues </span></span></span></span></span></span></li>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span><span><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Carries out price checking, actions red alerts.</span></span></span></span></span></span></li>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span><span><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Maintains a high level of personal and food hygiene at all times </span></span></span></span></span></span></li>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span><span><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Uses equipment in line with health and safety principles and training </span></span></span></span></span></span></li>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span><span><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Takes responsibility for maintaining store equipment </span></span></span></span></span></span></li>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span><span><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Has an awareness of potential hazards and takes appropriate action.</span></span></span></span></span></span></li>
</ul>

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<p style=”text-align:justify”> </p>

<p style=”text-align:justify”><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Required Skills to be successful:-</span></b></span></span></p>

<p> </p>

<ul>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>The Café Assistant should have a friendly and engaging personality and be comfortable with working with members of the general public.  They should be confident, helpful and polite and be physically fit as they will be on their feet for most of the day. They should have a comprehensive understanding of the areas of sales they are working in: i.e. retail, F&amp;B, fast moving stock, etc.  Most importantly they should be able to work as part of a team.  </span> </span></span></span></li>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Good verbal communication skills</span></span></span></span></li>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>F&amp;B hygiene knowledge and certification</span></span></span></span></li>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Some heavy lifting</span></span></span></span></li>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span style=”color:black”>Ability to stand for a minimum of 8 hours</span></span></span></span></li>
</ul>

<p style=”text-align:justify”> </p>

<p style=”text-align:justify”><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-family:&#39;Calibri&#39;, sans-serif”>What equips you for the role:</span></b></span></span></p>

<ul>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-family:&#39;Calibri&#39;, sans-serif”>High School (Bachelor Preferred)</span></b></span></span></li>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><b><span style=”font-family:&#39;Calibri&#39;, sans-serif”>4-5 years’ experience</span></b><span style=”font-family:&#39;Calibri&#39;, sans-serif”> in F&amp;B (Food and Beverage)</span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Proven ability to achieve goals. </span></span></span></li>
<li><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”><span>Good Personality </span></span></span></span></li>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Good communication skills</span></span></span></li>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Excellent relationship skills </span></span></span></li>
<li style=”text-align:justify”><span style=”font-size:12.0pt”><span style=”font-family:&#39;Times New Roman&#39;, serif”><span style=”font-family:&#39;Calibri&#39;, sans-serif”>Accountability</span></span></span></li>
</ul>

<p style=”text-align:justify”> </p>

<p style=”text-align:justify”> </p>
<p><b>About Al-Futtaim Retail</b></p>

<p>Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion &amp; food options.<br>
 <br>
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…</p>
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