E-commerce Operations Officer – Boutiqaat

• Review Put away à Move items from Inbound Locations and place them on shelf to become active inventory.
• Ensure FIFO is maintained in floor organization.
• Manage Batch Creation for Outward Movement of Stock
• Manage Picking Assignments à Set a criterion for pickers to ensure fast, accurate picking
• In case of inventory is short with items à Dedicate team member to react to find the items for the customer order, Fix the existing stock for the upcoming orders.
• Stock Movement à Prepare stock movement reports and monitor the movement.
• Manage and Review Cycle Count
• Review Transfer Orders Between Boutiqaats’ warehouses and stock locations
• Review Transfer Orders Reversal.
• Review the Transfer of Damage Stock from Selling Location to Damage Locations.
• Manage Purchase Returns with Vendors
• Manage Expiry Checks and Validation
• Manage Stock Locations and Prepare Capacity Reports.
• Manage Free Bins, physically and systematically.
• Manage Stock with FEFO (First Expiry First Out) and FIFO (First in First Out) wherever relevant.
• Set criteria for aging stock and for fast moving items.
• Ensure right stock is picked (Lot Mechanism)
• Ensure placing the stock in a right placement
• Ensure segregation of Damaged items (Open Box, Box Damage Only, Full Damage of Product and actively communicate with superiors.
• Manage the returned shipments initial receiving process.
• Report the initial RAWBs received to the supervisor for review and comparison with the logistics team data.
• Ensure the implementation of the QC criteria and the put away guidelines set by the supervisor.
• Review the QC-failed items and verify the QC reason.
• Create the transfer shipment from QCFAIL bin to the sales return damage location after the supervisor’s review.
• Review the tickets in OPEN status created by the Contact Center team and provide the supervisor with the RPC team’s comment (item not received, wrong item, duplicate ticket, etc.)
• Ensure clearing the return unsellable bins (RPASS, RFAIL, REFURBSH, EXPIRE).
• Communicate with the Contact Center team for manual ticket creation in the case of receiving an item with no ticket created.
• Communicate with the ERP team for any system support/sync issues.

Job Details

Preferred Candidate