Home Appliances Technician – al faisaliah group

Job Summary:

Repairing and checking MECL products for repair with optimal quality, time and cost to satisfy customer requirement, providing product performance feedback to MECL for continuous improvement.

Key Accountabilities (Responsibilities):

• Repairing and checking MECL products brought by customers or at customer’s site for repair with optimal quality, time, and cost to satisfy customer requirement – As Needed.
• Repairing of white goods products (Washer/Refrigerator/Dishwasher/Cooker/Dryer).
• Feild service repair in customer house.
• Repairing of white goods products for walk-in customers.
• Knowledge in VRF system installation and repair.
• Driving VAN vehicle for any flied SVC request.
• Providing product performance feedback to MECL for continuous improvement.
• Assisting staff at the reception section in handling customer inquiries and complaints and provide any assistance needed.
• Reporting to the direct supervisor about any inquiries needed to provide a better service for customers such as: technical assistance, spare parts…etc.
• Maintaining cleanliness and tidiness of service workshop and ensuring packing and arranging tools and equipment’s after use.
• Coordinating with the Spare Parts Section to follow up on providing the area with the needed spare parts – As Needed.
• Providing relevant information and basic product usage instruction to the customers during their visit to customer’s site.
• Handling cash for Chargeable services until it is turned over to authorized person in the Service Center.
• Making pick-up and/or delivery of the customer set when necessary.

Job Details

Preferred Candidate