Operations Officer

Job Scope

The Operations Officer is accountable for processing purchases and sales orders on a daily basis including the placement and tracking of orders, management of shipments, and order fulfillment.

Main Duties And Responsibilities

• Process customer orders for all products in compliance with the company’s policies and procedures;
• Receive, review, acknowledge, and place customer sales orders accurately and promptly on the ERP system;
• Fulfill orders once released from credit;
• Track shipments and update internal stakeholders on order backlogs and information;
• Work with logistics, sales, and credit teams to ensure order fulfillment in a timely manner;
• Handle customer complaints in a timely manner and escalate issues when necessary;
• Investigate product complaints and raise Return Material Authorization (RMA) requests with Vendors;
• Invoice software, services, and licenses to customers following credit approval.
• Receive stock and assure its valid.
• Manage in-bound and out-bound shipments and assure accurate inventory.

Requirements

• Bachelor’s degree in Business Administration or any other related field
• At least 2 years of relevant experience
• Microsoft Excel
• E-commerce experience is a plus
• Customer-centric
• Agile
• Accountable
• Result driven
• Communicate effectively
• Planning and organizing
• Teamwork and collaboration

Job Details

Preferred Candidate