Job Summary:We are looking for an experienced Front Office Duty Manager to oversee the daily operations and activities of our front desk department. The Front Office Duty Manager will be responsible for ensuring the highest level of service and guest satisfaction is consistently met. This role requires strong leadership skills, problem-solving abilities, and a customer-centric approach.Job Responsibilities:- Manage and supervise the front office team, receptionists, concierge, and bellmen. Provide guidance, training, and performance feedback to ensure a high level of professionalism and efficiency.- Respond to guest inquiries, requests, and complaints in a timely and professional manner. Resolve any issues or conflicts to ensure guest satisfaction.- Maintain accurate records of guest information, reservations, and financial transactions. Process check-ins, check-outs, and payments efficiently.- Coordinate with other departments to ensure smooth and seamless operations. Communicate effectively with housekeeping, maintenance, and other teams to meet guest needs and expectations.- Monitor and review guest feedback and online reviews. Take necessary actions to address areas of improvement and enhance the overall guest experience.- Assist with budgeting, forecasting, and financial reporting related to the front office department. Control costs and expenses to meet financial objectives.- Stay up to date with industry trends and best practices Implement strategies, procedures, and technologies to enhance guest satisfaction and improve operational efficiency.Candidate Requirements:- Bachelor’s degree in Hospitality Management or a related field is preferred.- Proven experience in a similar role, preferably in a luxury hotel or resort.- Strong leadership and supervisory skills. Ability to motivate and inspire a team.- Excellent communication and interpersonal skills Ability effectively interact with guests, employees, and management.- Exceptional customer service skills. A genuine desire to exceed guest expectations.- Proficient in hotel management software and office applications.- Strong problem-solving abilities and the ability to make quick decisions under pressure.- Flexibility to work shifts, including weekends and holidays.- Proactive and detail-oriented with a strong sense of accountability.- Knowledge of local regulations, health, and safety standards.Job Details
Posted Date:
2023-09-28
Job Location:
Bahrain – Manama
Department:
Front Office
Preferred Candidate
Career Level:
Management
Degree:
Diploma
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