Job Summary:As a Reservation Agent – Pre-Opening, you will play a crucial role in establishing and maintaining effective customer service and reservation processes for our upcoming property. You will be responsible for managing guest inquiries, coordinating reservations, and ensuring seamless communication between relevant departments.Job Responsibilities:- Handle incoming guest inquiries and provide accurate information about the property, amenities, and services.- Manage the reservation system and process bookings promptly and accurately.- Coordinate with different departments to ensure all guest requests and preferences are accommodated.- Assist in planning and executing pre-opening activities, including training and familiarization sessions.- Maintain up-to-date knowledge of room rates, packages, promotions, and hotel facilities.- Monitor reservations for accuracy, cancellations, and no-shows, and communicate any changes to relevant teams.- Uphold excellent customer service by promptly addressing guest concerns and resolving issues.- Collaborate with the sales and marketing team to maximize occupancy and revenue.- Prepare and present reports on reservation statistics, trends, and performance indicators.- Stay updated on industry trends and competitor activity to identify opportunities for improvement.Candidate Requirements:- Previous experience as a Reservation Agent or in a similar role is preferred.- Strong organizational and time management skills with the ability to multitask effectively.- Excellent interpersonal and communication skills, both written and verbal.- Attention to detail and a high level of accuracy in handling reservations and guest information.- Proficient computer skills in using reservation systems and MS Office Suite.- Ability to work independently and as part of a team in a fast-paced environment.- Knowledge of hotel operations and familiarization with pre-opening processes is an advantage.- Willingness to work flexible hours, including weekends and holidays.- Fluent proficiency in English, with additional language skills considered a plus.Job Details
Posted Date:
2023-09-15
Job Location:
Türkiye – Istanbul
Department:
Revenue
Preferred Candidate
Career Level:
Management
Nationality:
Türkiye
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