IoT Technician | Al Futtaim Technologies | Digital Transformation (SA)

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Job Requisition ID: 157452

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:

<ul>
<li>The IoT Technician will be responsible for seamlessly installing, configuring, and monitoring IoT devices in our business environment. They should be adept in troubleshooting installed devices, training clients in ticket handling, working on-site, and ensuring the continuous monitoring of uptime calibration requirements. They should also have proficiency in setting up LoRaWAN/Sigfox gateways, servers, and networks.</li>
<li>At AL-FUTTAIM TECHNOLOGIES, customer obsession is in our DNA. The successful candidate will become a trusted adviser to our customers and will work with product development, technology as a service, other verticals solution architects and our partners’ IoT / Smart Projects delivery teams to drive solutions adoption and revenue.</li>
<li>Would you like to be part of a team focused on developing IP solutions by engaging with partners and app developers building IoT and Mobile solutions? Do you have the business savviness and the technical background necessary to help establish AL-FUTTAIM TECHNOLOGIES as a preferred one-stop solution provider for IoT and Mobile solutions?</li>
</ul>

Job Context:

In the thriving technological landscape of Riyadh, KSA, we are seeking a proactive and experienced IoT Technician to join our dynamic team. This role is pivotal in bolstering our business’s IoT infrastructure and ensuring our clients are adeptly serviced in a region renowned for its technological advancements and business opportunities.

As the IoT Technician, you will be navigating a vibrant and progressive work environment where innovation is celebrated. Your role will be central in fostering connections between devices, networks, and people, thus catalysing the growth and effectiveness of our business operations in the heart of Riyadh. This city seamlessly blends tradition with modernity.

What you will do:

IoT Device Installation and Troubleshooting

<ul>
<li>Installing and troubleshooting IoT devices as per the project requirements.</li>
</ul>

Client Training

<ul>
<li> Training clients to handle tickets proficiently and address issues that might arise effectively.</li>
</ul>

Configuration and Monitoring on Cloud Platforms

<ul>
<li>Responsible for configuring IoT devices on the cloud platform and monitoring the uptime calibration requirements continuously. 
Setting Up LoRaWAN/Sigfox/ NBIoT Gateways, Servers, and Networks among others 
Setting up and maintaining LoRaWAN/Sigfox gateways, servers, and networks to ensure seamless connectivity and functionality.</li>
</ul>

Required Skills to be successful:

Job-Specific Skills: 
• Bachelor’s degree in computer science, Information Technology or a related field. 
• Proficiency in IoT platforms and cloud technologies. 
• Hands-on experience in networking and communications protocols such as LoRaWAN and Sigfox. 
• Excellent problem-solving skills and the ability to work independently and in a team. 
• Strong client training and communication skills. 
• Experience: 
• Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative-oriented environment. 
• Must have KSA driving license or GCC Driving license.

Behavioural Competencies: 
• Excellent interpersonal skills 
• Communication 
• Excellent customer service 
• Professional knowledge 
• Initiative 
• Teamwork 
• Attention to detail 
• Products Knowledge 
• Presentation Skills 
• Time management skills 
• Analytical skills 
• Problem-solving skills 
• Integrity/Ethics 
• Ability to handle pressure

What equips you for the role:

Minimum Qualifications and Knowledge:

Bachelor’s degree in IT/ CS.

Minimum Experience:

<ul>
<li>3+ years of experience in application, database, network and sensor architecture, engineering practices such as code refactoring, design patterns, design-driven development, continuous integration, building highly scalable applications and applications security.</li>
<li>2+ years data ingestion, stream/batch processing, and analytics on an enterprise-scale IoT project is a plus</li>
<li>Experience building one or more specific IoT industry solutions (i.e., smart cities, Industrial IoT, manufacturing, business automation, health, asset tracking, smart utilities, etc.)</li>
<li>2+ years of experience designing IoT device networks such as LoRA, Zigbee, Sigfox, etc…</li>
<li>Experience in cloud computing, network programming, embedded system programming, big data analytics, AI/Machine Learning and microservices architecture</li>
<li>Knowledge of IoT platforms such as AWS IoT, Azure IoT, GE Predix, PTC Thing Worx</li>
<li>Understanding of Web/Internet programming such as Java Spring, node.js, .Net Web frameworks, web services using RESTful services using Java, JavaScript, Python and C#</li>
<li>Understanding network programming such as HTTP, HTTPS, TCP, UDP, SSL, SMTP, SNMP, RF – Zigbee, BLEm RF, Wi-Fi, NFC, RFID, etc…</li>
<li>Distributed computing, Big data and analytics such as Apache Kafka, Hadoop, Spark, Storm, Zoo Keeper, AWS Kinesis, Hortonworks, etc.…</li>
<li>Knowledge of mobile applications such as Android, iOS native applications, hybrid applications</li>
<li>Understanding Embedded Systems Programming such as Applications development on UC/UP/DSP – ARM9&11, Cortex, Arduino, Raspberry PI, SOC from Atmel, NXP, TI and others, Device protocols viz. GPIO, SPI, I2C, CAN, SDCARD interfacing, interfacing with various sensors and smart sensors</li>
<li>Breadth of knowledge around different kinds of IoT sensors</li>
<li>Knowledge of shop-floor SCADA/PLC systems is a plus</li>
<li>Strong knowledge of IP-based wireless technology, public wireless networks and IP networking</li>
</ul>

About Al-Futtaim Engineering & Technologies 
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts. 
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