Customer Service Assistant – Al Futtaim Group

Customer Service Assistant I Al Futtaim Malls I Arabian Center

Overview of the role:

The overall purpose of this role is the efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall.

 

What you will do:

Responsible for:

Customer Service:

Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations.

 

Site Knowledge:

Responsible for developing an in depth understanding of the retail centre to assist to any customer queries.

 

Mall Collaterals:

Responsible for maintaining adequate stock of mall collaterals.

 

Resolution of Problem:

Responsible for proactively resolving customer complaints/ issues within the delegated level of authority.

 

Coordination:

Coordinate with other departments within the mall, with respect to any issues relevant to these areas.

 

Sales:

Perform sales daily for gift vouchers/gift card, business services and other tie in services as well as to proactively seek to increase profit to the business.

 

Management Support:

Provide support to the inter-departments at Festival Centre so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions

 

Emergency Aid:

Provide basic level first aid services and emergency assistance to the customer

 

Job Context:

The role is required to provide high level of customer service experience services in a professional and efficient manner which will reflect the company’s reputation in the shopping centre industry. Serve as a point of contact for the Mall and for responding and assisting all customer queries in a friendly and efficient manner. Abide by the customer service guidelines as well as all AFGRE HR policies.

 

Job Details

Preferred Candidate