The IT Services Operations Manager (ITSM) is responsible for ensuring the delivery of high-quality IT services to end-users and stakeholders. This role requires a professional with a strong background in IT Service Management (ITSM), with a focus on service delivery, incident management, and continuous improvement. The ITSM Manager will oversee daily operations and will report to the Head of Services. He will be working with the Operations/ Service Delivery Manager reporting to the Services Manager.
Responsibilities:
Manage Service Operations:
Oversee the daily operations of IT services, ensuring that processes, services, and infrastructure meet the quality and performance standards.
Incident ad Request Management: Manage and prioritize incidents and service requests, ensuring timely resolution and user satisfaction.
Implement ITSM Best Practices: Implement and adhere to ITIL/ITSM best practices and methodologies to improve service delivery and customer satisfaction.
Service Level Management: Develop and manage Service Level Agreements (SLAs) and ensure that IT services are delivered within -upon timeframes and standards.
Continuous Improvement: Identify areas for improvement within the service operations and initiate projects to enhance service quality and efficiency.
Stakeholder Communication: Maintain open lines of communication with stakeholders, addressing concerns, and providing updates on service-related issues.
Performance Monitoring: Monitor service delivery metrics and KPIs and report to IT leadership, focusing on continual service improvement.
Job Details
| Posted Date: | 2023-10-12 |
| Job Location: | Saudi Arabia – Riyadh |
| Job Role: | Information Technology |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor’s degree |
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