We are currently looking for passionate and dynamic guest-focused income earners who provide exceptional customer service and pride themselves on delivering creative solutions to students.
As a Reservations Representative, you are responsible for maintaining effective communication on all reservations to ensure smooth and efficient service delivery, and your roles include key responsibilities such as:
• Process and confirm guest room reservations made by customers by phone, letter or fax • Enter all reservations into the computer
Participate in questions, complaints and requests regarding all notification records and reservations
Stay up to date with Hotel Power and all comprehensive programs and get all room reservations, rates, confirmations, hotel amenities
etc.
The system of compiling all correspondence and reports as required by the Reservation Manager or Supervisor
Promote and maintain good public relations and strive to maximize business
Always maintain correct room status
Make sure all incoming calls are answered according to Rotana standards, information received by fax and constantly checking incoming emails
Organize visa request for hotel guest according to hotel policy and upsell when an opportunity is identified
Job Details
Posted Date:
2023-10-30
Job Location:
Türkiye – Istanbul
Department:
Revenue
Preferred Candidate
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