Service Advisors – UNITED MOTORS COMPANY

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Service Advisors (Riyadh – Dammam – Jeddah )

Customer

  • Greet customers courteously; accurately capture customer vehicle complaint and advise service team
  • Attend to inquiries and complaints from customers and resolves problems to ensure all needs are met
  • Refer unresolved complaints or queries to the Supervisor reception or appropriate designate for resolution 
  • Call customers who have had major repairs done in the last month to inquire about vehicle performance
  • Call customers to pre-schedule maintenance visits in order to reduce excessive walk-in traffic, waiting time, and to maximize utilization of off-peak business time  

Service Process

  • Record customer appointments, check service records and stamp service booklets
  • Complete customer check list detailing all information provided by the customer in terms of defect or service required
  • Enter data on system to obtain an estimate of the work to be performed and advise customer of the job cost estimates
  • Complete and process all paperwork, obtain customer signature, estimate repair time and delivery date to the customer, and explain any payment policies
  • Communicate with the customer any cost overruns (before they are incurred) or completion delays   
  • Maintain daily/weekly record of promised delivery dates ensuring that customers are kept informed of the expected completion date
  • Receive invoices and obtain payment at the time of vehicle delivery to the customer

Warranty Claims

  • Review warranty documentation where the customer requests work to be performed under the manufacturer’s warranty
  • Advise and provide explanations to customers where repairs cannot be covered by warranty
  • Coordinate and follow up on warranty jobs sent to authorized dealers to ensure timely completion of requested work 
  • Provide all warranty documentation to Warranty function to support any claims with the franchisor

Service Promotion

  • Ensure that all marketing material is properly exhibited in the reception areas
  • Mail service promotion material to targeted customers
  • Explain to customers special plans and promotions related to maintenance and accessories

Reporting

Prepare regular reports regarding W schedules, status, and activities.

Job Details

Posted Date: 2023-10-12
Job Location: Saudi Arabia – Riyadh
Job Role: Customer Service and Call Center
Company Industry: Automotive Dealership & Distributor

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