Job Title: Call Center Clerk
Location: Dubai, UAE
Job Description:
Join our customer service team as a Call Center Clerk and play a crucial role in delivering exceptional service to our clients. We are seeking a detail-oriented and customer-focused individual to handle inquiries, provide information, and ensure positive customer interactions.
Key Responsibilities:
Answer and respond to incoming calls from customers
Provide information, answer inquiries, and resolve customer issues
Input customer data and update records in the database
Follow call scripts and guidelines for consistent communication
Escalate complex issues to appropriate departments or supervisors
Maintain accurate and up-to-date information in customer files
Generate reports and assist in data analysis as needed
Collaborate with team members to achieve service targets
Uphold a high standard of professionalism and customer service
Participate in training sessions and stay updated on product knowledge
Requirements:
Previous experience in a call center or customer service role is preferred
Strong communication and interpersonal skills
Ability to handle a high volume of calls efficiently
Proficiency in data entry and computer skills
Detail-oriented with good organizational abilities
Patience and empathy in dealing with customer inquiries
Availability to work flexible hours, including evenings and weekends
High school diploma or equivalent
Benefits:
Competitive hourly wage
Opportunities for career development and advancement
Positive and collaborative work environment
Health insurance and other benefits
How to Apply:
Please submit your resume and a cover letter detailing your relevant experience and why you are the right fit for this position to email:[email protected] or WhatsApp:+971521732081. We look forward to reviewing your application.
JobDXB.com, in partnership with the 7 states of the UAE (Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah), is a leading job portal based in the country, connecting job seekers with opportunities across various industries in the region.
While we strive to provide a platform for employers and candidates to connect, it's essential to note that the content of job postings may vary, and we do not take responsibility for their accuracy or legitimacy. We advise applicants to exercise caution and diligence when applying for positions, ensuring thorough research and verification before proceeding with any application. Your career journey is important to us, and we encourage you to navigate it with care and discernment.