Call Center Supervisor – Canadian Medical Center

• Collaborating with other departments, you will contribute to the development and implementation of strategies to enhance customer experience and optimize call center processes.
• Foster a positive and motivating work environment, promoting teamwork, and recognizing and rewarding outstanding performance within the team.
• Analyze call center data and provide valuable feedback to enhance agent performance and optimize team productivity.
• Work alongside other departments to develop and deploy initiatives that optimize call center efficiency and enhance customer satisfaction levels.
• Utilize call center analytics to offer targeted feedback and continuous improvement opportunities for agents and the entire team.
• Foster interdepartmental cooperation to create and implement innovative solutions that enhance call center productivity and customer happiness.
• Coordinate with various stakeholders to devise and execute plans that align call center operations with broader organizational goals.

Qualifications:

• Bachelor’s degree in Business Management or any relevant field
• Proven experience as a call center supervisor or similar supervisory position
• Experience in customer service is essential
• Proficient in English & Arabic; Good knowledge of additional languages will be a definite plus
• Working knowledge of MS Office
• Outstanding communication and negotiation abilities
• A results-oriented approach
• Excellent organizational and leadership skills

Job Details

Preferred Candidate