Customer Happiness Manager – Battmobile

Job Summary:

As a Customer Happiness Manager you will be responsible for cultivating a positive customer experience throughout the entire customer journey. The role involves overseeing customer feedback, addressing concerns, and fostering customer advocacy. It requires cross-functional collaboration to integrate customer insights into product and service enhancements. Additionally, the role includes team management for customer renewals and conversion of sales from non-confirmed/canceled orders.

Responsibilities:

• Establish a systematic approach for collecting, analyzing, and interpreting customer feedback.
• Identify trends and patterns to gain insights into customer needs and preferences.
• Act as the primary point of contact for addressing customer concerns and issues.
• Should have the ability to understand the customer journey, pinpointing the origin of concerns.
• Collaborate with relevant departments to ensure prompt issue resolution and communicate solutions to customers.
• Build a community of satisfied customers who become advocates for the brand.
• Develop programs to encourage positive customer reviews and testimonials.
• Proficient in generating positive Google reviews.
• Collaborate closely with product development, marketing, and sales teams to incorporate customer feedback into product/service improvements.
• Provide insights to the marketing team for customer-centric campaigns.
• Establish key performance indicators (KPIs) to measure and track customer happiness.
• Regularly report findings and recommendations to the leadership team.
• Manage a team responsible for handling renewals of existing clients.
• Work closely with the team handling non-confirmed/canceled orders to convert sales from the pipeline.

Benefits:

• Competitive salary and performance-based bonuses.
• Employment Visa & Medical Insurance
• Paid annual leave and Airfare

You may alternatively submit your resume to [email protected]  We look forward to hearing from you!

Job Details

Preferred Candidate