Customer Relationship Manager – Real Estate – Delta Al Emarate Building Contracting LLC

• Manage client interactions and provide exceptional customer service
• Established and maintained a good relationship with clients
• Managing the best option to serve clients’ needs while aligning it to the company’s vision and mission
• Managing an agreement for either consolidation or cancelation of units
• Creating a strategy to convince clients that serve company’s profit target
• Enhancing the customer support strategies that boosts reputation
• Being up to date in DLD workflow and processes for clients’ needs and requests
• Being able to build a trustworthy connection with clients
• Perfecting a communication and presentation skills
• Handling customer complaints, investigating and solving the issues
• Keeping accurate records of discussions or correspondence with customers.
• Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)
• Coordinating with authorities:  Land Department, RERA etc… and submit the required for approvals
• Maintain data, records and updation in CRM.
• Collaborate with other departments to ensure that client needs are met
• Mapping client’s requirements; identifying improvement areas.
• Analyzing statistics or other data to determine the level of customer satisfactions.
• Monitor and report on activities and provide management feedback in order to meet the business objectives.
• MIS Reporting to Senior Management, and data updation. 
• To communicate and maintain contact with accounts on payments/outstanding.
• Ensure that all client relationship initiatives are aligned with the company’s overall business strategy
• UAE real estate compliance management
• Remain knowledgeable about real estate markets and best practices

Job Details

Preferred Candidate