Export Logistics Coordinator – FUJIFILM Middle East FZE

We are currently in search of an Export Logistics Coordinator to join our Graphic Communications Division at Fujifilm Middle East, based in the Dubai office.

The primary responsibility of the Export Logistics Coordinator is to manage all aspects related to order processing and product supply to our customers within specified timelines established by management. This role involves close interaction with assigned customers, with performance metrics aligned to customer service standards within the department. The Export Logistics Coordinator will also be involved in devising strategies and measures to enhance the efficiency of our customer service.

Key Responsibilities:

• Create and manage customer master files, adhering to necessary authorizations and maintaining client data.
• Receive, record, and provide accurate quotations for customer requests after coordinating with relevant departments within specified timelines.
• Receive, record, edit, and acknowledge customer orders, ensuring accurate entry into the computer system within stipulated timeframes.
• Prepare shipment documentation for export shipments to various customers in different countries.
• Coordinate shipments with customers and various departments to ensure timely and cost-effective deliveries.
• Follow up with planning to obtain accurate order status information for customers.
• Keep customers informed of the exact status of their orders and monitor incoming letters of credit.
• Track alignment of customer order values with credit limits, informing customers of potential overruns and collaborating with business and finance parties.
• Respond to customer inquiries within specified timeframes.
• Review weekly open orders and orders on delivery, ensuring timely follow-up and cost-effective shipments.
• Regularly review operations to identify areas for improvement.
• Coordinate with customers and FFME personnel on any changes to dispatch methods that benefit both FFME and channel partners.
• Collect and provide data for monthly performance indicators as specified in customer service standards.
• Perform any other tasks assigned by the Logistics Manager.

Principal Working Relationships:

• Report to the Logistics Manager.
• Collaborate closely with Sales/Marketing, Planning, Shipping, Documentation & Warehouse teams.
• Establish a strong rapport within the group and counterparts at Channel Partners locations.
• Ensure compliance with export regulations requirements.

Job Details

Preferred Candidate