Retail Sales & Customer Service – Al Futtaim Group

Emarati National _ Retail Sales & Customer Service | Retail | IKEA Dubai

Overview of the role

Optimise the IKEA shopping experience in your shop to secure satisfied customers and increase sales.

Maximise sales in your area of responsibility using knowledge of your particular product range, your topsellers,3 Aces and 1 King and the local market and customers. You use IKEA tools and the experience and expertise of your colleagues. You support the efficient working of the IKEA mechanical sales system to ensure the continued success of the IKEA Concept.

You contribute to fulfilling the four tasks of the IKEA store:

• Act as a highly efficient, and staffed sales mechanism
• Show home furnishing solutions full of inspiring home furnishing ideas
• Serve as a well-qualified home furnishing specialist
• Provide a day out for the whole family.

What you will do

• You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
• You understand the store and department action plans. You take responsibility for your department goals and know how you contribute.
• You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them.
• You lead and/or support the implementation of planned commercial activities involving your department throughout the store.
• You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the topselling and prioritised products (e.g. overstock/övertag).
• You demonstrate the ability to analyse and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.

Job Details

Preferred Candidate