Talent Operations Associate – Dubai (UAE Nationals only) – EY Global Services Limited

We believe our Talent Team is an exciting and challenging environment in which to develop your career. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences and backgrounds.  

The opportunity

This is an excellent opportunity for someone who is wishing to broaden their HR experience, specifically within the operations area where you will obtain experience, exposure and knowledge across all areas of HR across the MENA cluster; the role will report to the HR Enablement Leader / GCC HR Operations Lead.  You will be required to work across the cluster to ensure exceptional service delivery throughout the employee lifecycle. The role will also require you to work closely and partner with the key stakeholders across the Service Lines; you will also be required to collaborate with other Talent functions to ensure consistency of user experience, client satisfaction, timeliness and responsiveness of service, quality of service, efficiency of delivery etc. 

Your key responsibilities

In this role you will support the GCC HR Operations Lead on some of the below activities and lead on other areas:

[ Supporting office activities of a generalist nature that are required to be managed locally such as liaising with external authorities, employee documentation and other ad hoc local requirements that require physical presence
[ Manage the medical Insurance enrolment / deletion and support the employees with insurance related queries. 
[ Provide Insights for the Talent Consultants and Talent Development – this would be via the GCC HR Ops Lead
[ Work with HR Enablement Leader and Projects & Performance Improvement Lead to improve efficiencies within Regional Talent Team – this would be via the GCC HR Ops Lead
[ Liaison with Managed Services/HR
[ Act as an escalation point for Managed Services
[ Partner with the business to provide HR Operations expertise and insights in areas of focus
[ Manage all HR Matters, according to its specialty, escalating to HR Operations Lead as needed for higher risk/ sensitive cases
[ Provide guidance and management of involuntary separations including probation terminations and employee performance dismissals, advising on exit packages and legal implications
[ Work with counsellors in handling of all performance management cases and probations up to and including dismissals
[ Provide coaching and guidance to build counsellor capability in performance management and talent development
[ Ensure the support and delivery of key operational areas such as PIPs and Exits
[ Advise of any local legal updates to the HR Operations Lead
[ Support Employee Relation cases i.e. Disciplinary handling, Grievance Management etc.
[ Deliver Induction and WTEY for new joiners

Skills and attributes for success

[ Enabling strong relationships with key stakeholders across the cluster from the Service Lines, Talent and other functions to ensure exceptional service delivery
[ Pro-actively suggesting process improvements
[ Employee Relations experience
[ Good understanding of risk
[ Knowledge of HR systems is preferred
[ Experience in metrics reporting and analysis preferred       
[ Experience with Shared Services

 To qualify for the role you must have

[ 4+ years’ experience of working in HR operations within a professional services firm or a complex organization
[ A bachelor’s degree in human resources or a related discipline
[ Experience in working ‘cross border’ within MENA region
[ Experience of working with Shared Services and handling large scale projects
[ Excellent communicator with fluent level of English, both written and verbal
Job Details

Preferred Candidate