<p><b>Job Requisition ID: </b>[[158574]] </p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. </p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p>
<p> </p>
<p><b>Overview of the role:</b><br>
The Head of Retail will be responsible for Profit & Loss growth of Electric Mobility brand in the Saudi Arabia through implementation of a consistent and exemplary customer experience in line with the brand and Al-Futtaim Electric Mobility guidelines and customer journey, to deliver on the network performance in new car sales, certified pre-owned vehicle sales, financing and retail after-sales service as well as ensuring stock levels are optimised.</p>
<p> </p>
<p><b>What you will do: </b></p>
<ul>
<li>Establish a world-class retail organisation and customer experience by implementing a retail sales strategy and proposition that leads to improvements in overall retail performance, customer loyalty and profit growth</li>
<li>Drive the successful financial performance and customer satisfaction for retail via shared accountabilities with the Al-Futtaim Automotive and Emerging Electric Mobility Brand teams as well as Al-Futtaim financial services</li>
<li>Provide Electric Mobility retail customers with an outstanding end-to-end customer journey according to the brand and Al-Futtaim guidelines and ensure the Retail team deliver a consistent retail experience through physical and digital channels</li>
<li>Support and coordinate the development and implementation the Electric Mobility automotive brand digital experience (including e-commerce) </li>
<li>Drive revenue and profit to achieve the budgeted target on net sales, gross margins, and net profit for the entire retail business in Electric Mobility including sales, service and parts ensuring stock levels are optimized</li>
<li>Manage Electric Mobility brand specific Sales & Aftersales financial budgetary goals and forecasts</li>
<li>Lead on penetration of service & extended warranty plans</li>
<li>Drive a talent development system that creates retail professionals who are recruited correctly, developed, coached and engaged through performance management, learning, development and succession planning</li>
<li>Drive performance of retail team through measurable Key Performance Indicators</li>
</ul>
<p> </p>
<p><b>Required skills to be successful:</b></p>
<ul>
<li>Expert knowledge of and experience in the retail automotive industry is essential</li>
<li>Proven track record in establishing and driving best-in-class retail performance and customer experience in digital and/or high-end automotive dealerships/groups</li>
<li>Commercial acumen – understands and has good grasp of the levers to improve Profit & Loss and retailing experience</li>
<li>Previous experience in high-growth businesses and start-ups is highly preferable </li>
</ul>
<p> </p>
<p><b>About the Team:</b><br>
This role will be reporting directly to the Managing Director – KSA and you will manage a high growth mindset team. </p>
<p> </p>
<p><b>What equips you for the role:</b></p>
<ul>
<li>A business or university degree is preferred in Business, Engineering or Marketing. MBA from a globally recognized business school is highly preferable</li>
<li>A genuine passion for customer experience and sustainability with a strong understanding of electric benefits in the Automotive industry</li>
<li>Knowledge of the complete automotive business model and value chain.</li>
<li>Has led rapid growth of brands into new markets including the set-up of Sales and Aftersales teams</li>
<li>Has lead teams across a large region</li>
<li>Proven track record in driving performance of automotive KPIs</li>
<li>Sales expert</li>
<li>Ideally has experience with Electric Mobility brands and/or luxury brands</li>
<li>Ability to lead and motivate others through strong leadership skills, whether through direct line management or via a matrix setup</li>
<li>Process orientated</li>
<li>Profit and Loss financial management</li>
<li>Automotive sales management</li>
<li>Automotive aftersales management.</li>
</ul>
<p> </p>
<p> </p>
<p><b>About Al-Futtaim Automotive</b></p>
<p>A major division of the UAE-based Al-Futtaim Group of companies, <b>Al-Futtaim Automotive</b> is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands. <br>
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, Electric Mobility to high-performance motorbikes, commercial vehicles to industrial & construction equipment.</p>
<p><br>
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. <b>This is Al-Futtaim Automotive and we empower talent to move forward.</b></p>
JobDXB.com, in partnership with the 7 states of the UAE (Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah), is a leading job portal based in the country, connecting job seekers with opportunities across various industries in the region.
While we strive to provide a platform for employers and candidates to connect, it's essential to note that the content of job postings may vary, and we do not take responsibility for their accuracy or legitimacy. We advise applicants to exercise caution and diligence when applying for positions, ensuring thorough research and verification before proceeding with any application. Your career journey is important to us, and we encourage you to navigate it with care and discernment.