Customer Assistance: Handle incoming calls from customers, addressing inquiries, resolving issues, and providing information about our products/services.
Problem Resolution: Identify and escalate priority issues, ensuring prompt resolution and customer satisfaction.
Maintain Records: Accurately document customer interactions and transactions in the CRM (Customer Relationship Management) system.
Product Knowledge: Develop a comprehensive understanding of company products/services to effectively assist customers.
Adherence to Procedures: Follow established procedures and guidelines to deliver consistent and high-quality service.
Upselling and Promotion: Identify opportunities to upsell products or services, contributing to revenue generation.
JobDXB.com, in partnership with the 7 states of the UAE (Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah), is a leading job portal based in the country, connecting job seekers with opportunities across various industries in the region.
While we strive to provide a platform for employers and candidates to connect, it's essential to note that the content of job postings may vary, and we do not take responsibility for their accuracy or legitimacy. We advise applicants to exercise caution and diligence when applying for positions, ensuring thorough research and verification before proceeding with any application. Your career journey is important to us, and we encourage you to navigate it with care and discernment.