Field Services Engineer II – Future Pipe Industries

JOB PURPOSE:
The job holder is responsible for providing technical support to customers and field service personnel in the installation, maintenance, and repair of fiberglass manufacturing equipment. They work with a high degree of autonomy and are responsible for providing customer support and training as needed. This position may require frequent travel to customer sites.
 
KEY ACCOUNTABILITIES

 Field Service Know-How/ Planning and Control of Site Work Activities/Control of Tools and Equipment / Asset Inventories

•  Manage FPI’s field scope in all ongoing projects.
• Provide technical clarifications to clients whenever needed through remote or face to face regular meetings.
• Develop Field installation packages and relevant field procedures.
• Develop and execute training and qualification programs for Client’s representatives.
• Manage FPI’s field representatives’ allocation based on current and forecasted demand.
• Coordinate and schedule field service operations, including installation, repair, and maintenance of fiberglass products.
• Prepare and submit services invoices on monthly basis through system.
• Prepare and submit weekly and monthly reports for management.
• Maintain accurate records of service calls and equipment maintenance.
• Communicate effectively with customers, field service personnel, and internal teams to ensure timely and effective resolution of issues.
• Attend technical meetings with Sales.
• Monitor service quality and customer satisfaction levels and implement corrective actions as needed.
• Develop and maintain positive relationships with customers and field service personnel.

  

HSE

•  Comply with relevant safety, quality and environmental control procedures and instructions.
• Use personal protective equipment and safety gear when performing assigned tasks.
• Keep operational areas clean and well organized to prevent incidents and accidents.
• Report unsafe acts, incidents, or safety violations.
• Develop a safety culture by ensuring all staff comply with HSE policies and procedures.
• Participate in QHSE audits, incident reporting and review of QHSE performances as required.

  

SPAN OF COMMUNICATION

•  Internal: Field Services Unit team, Projects, Stores, IT & Business systems teams
• External: Client, Contractors, Subcontractors

 

JOB RELEVANT INFORMATION (BOUNDARIES & DECISION-MAKING AUTHORITY)

•  The job holder is responsible for making decisions related to their direct scope of work.

Job Details

Preferred Candidate