We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:• Process and confirm guest room reservations made by clients on the phone, letter or fax• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.• Show complete product knowledge, understand rate structure and apply rate management• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor• Promote and maintain good public relations and endeavors to maximize business• Maintain an accurate room status at all times• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identifiedJob Details
Posted Date:
2024-01-04
Job Location:
United Arab Emirates – Dubai
Department:
Revenue
Preferred Candidate
JobDXB.com, in partnership with the 7 states of the UAE (Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah), is a leading job portal based in the country, connecting job seekers with opportunities across various industries in the region.
While we strive to provide a platform for employers and candidates to connect, it's essential to note that the content of job postings may vary, and we do not take responsibility for their accuracy or legitimacy. We advise applicants to exercise caution and diligence when applying for positions, ensuring thorough research and verification before proceeding with any application. Your career journey is important to us, and we encourage you to navigate it with care and discernment.