We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:• Receive each guest call in a professional and friendly manner• Maintain effective communication with all related department to ensure smooth service delivery• Handle every query in a polite and courteous manner and exceed guest expectations• Ensure guests are greeted by name upon calling as per the Rotana Standard• Maintain an up to date knowledge of the hotel and local services• Maintain an awareness of guest profile through the Opera guest profile system• Complete management’s long distance call vouchers and record them on the traffic sheet• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls• Take messages for guests and management as per the required standardJob Details
Posted Date:
2024-01-01
Job Location:
United Arab Emirates – Fujairah
Department:
Front Office
Preferred Candidate
Degree:
High school or equivalent
JobDXB.com, in partnership with the 7 states of the UAE (Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah), is a leading job portal based in the country, connecting job seekers with opportunities across various industries in the region.
While we strive to provide a platform for employers and candidates to connect, it's essential to note that the content of job postings may vary, and we do not take responsibility for their accuracy or legitimacy. We advise applicants to exercise caution and diligence when applying for positions, ensuring thorough research and verification before proceeding with any application. Your career journey is important to us, and we encourage you to navigate it with care and discernment.