UAEN Retail Sales Representative | Retail | IKEA Jebel Ali (Dubai, AE)

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<p><b>Job Requisition ID: </b>159074 </p>

<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. </p>

<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p>
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<p><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><b><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Overview of the role</span></span></span></b></span></span></span></p>

<p><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>To establish rapport and credibility in assisting customers to purchase the company’s product range whilst at the same time maintaining the company’s standard of merchandising and ensuring stock availability to achieve sales target set by the company by going the extra mile to exceed expectations.</span></span></span></span></span></span></p>

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<p><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><b><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>What you will do</span></span></span></b></span></span></span></p>

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<p><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><b><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Accountabilities:</span></span></span></b></span></span></span></p>

<ul style=”margin-bottom:11.0px”>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>The tasks of the role-holder are prescribed in written routines, processes, or procedures </span></span></span></span></span></span></li>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Typically, the work involves concrete tasks, where the role-holder is required to focus one at a time </span></span></span></span></span></span></li>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Where processes are not functioning properly or opportunities are perceived for improvement, the role-holder is expected to report back to higher management before acting</span></span></span></span></span></span></li>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Good competency with figures and data-mining calculations on Advanced excel, Google Analytics and other digital performance tools</span></span></span></span></span></span></li>
</ul>

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<p><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><b><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Timespans Of Decision:</span></span></span></b></span></span></span></p>

<ul style=”margin-bottom:11.0px”>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Immediate/Planned approach depending on the urgency &amp; need</span></span></span></span></span></span></li>
</ul>

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<p><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><b><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Resource Complexity:</span></span></span></b></span></span></span></p>

<ul style=”margin-bottom:11.0px”>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>The technical &amp; business knowledge of the role-holder needs to be proficient with the tools &amp; applications that they would require.</span></span></span></span></span></span></li>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Product Complaint protocols and processes needs to be strictly followed to avoid any organization &amp; country norms.</span></span></span></span></span></span></li>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>All permissions need prior access request approvals from IKEA and Al-Futtaim group.</span></span></span></span></span></span></li>
</ul>

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<p><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><b><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Problem Solving:</span></span></span></b></span></span></span></p>

<ul style=”margin-bottom:11.0px”>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>To maintain Product Complaint protocols and processes</span></span></span></span></span></span></li>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>All problems faced by the role-holder are concrete and occur regularly </span></span></span></span></span></span></li>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Often the role-holder is provided with guidelines, routines or procedures to solve most of the problems encountered. </span></span></span></span></span></span></li>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Problems are addressed using methods learned previously and are often overcome by direct or error </span></span></span></span></span></span></li>
</ul>

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<p><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><b><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Discretionary Authority:</span></span></span></b></span></span></span></p>

<ul style=”margin-bottom:11.0px”>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Leading strategic projects in a complex, global and multicultural environment and can make complex topics actionable, understood and supported. </span></span></span></span></span></span></li>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>The role-holder is required to be watchful of minor changes or variations in processes in which they are involved and to make suggestions for improvement to their line manager.</span></span></span></span></span></span></li>
</ul>

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<p><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><b><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Internal &amp; External Collaboration:    </span></span></span></b></span></span></span></p>

<ul style=”margin-bottom:11.0px”>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>The role-holder is rarely required to initiate process or procedural change themselves. </span></span></span></span></span></span></li>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Where collaboration is required, it is with other front-line colleagues often in the same location and often in proximity.</span></span></span></span></span></span></li>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Collaboration is mainly for the purpose of coordinating input</span></span></span></span></span></span></li>
</ul>

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<p><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><b><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Required Skills to be successful</span></span></span></b></span></span></span></p>

<ul>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Previous sales experience.</span></span></span></span></span></span></li>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Excellent communication skills, especially persuasion, to clearly convey the benefits of a product to potential customers</span></span></span></span></span></span></li>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Active selling and support customers with product expertise, through digital channels.</span></span></span></span></span></span></li>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Customer service skills to listen to the concerns of a customer and be able to address their needs</span></span></span></span></span></span></li>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Tech Savvy to be able to get a grip of all the digital tools and use it on a fast and efficient way</span></span></span></span></span></span></li>
</ul>

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<p><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><b><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>What equips you for the role</span></span></span></b></span></span></span></p>

<ul style=”margin-bottom:11.0px”>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale</span></span></span></span></span></span></li>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>A strong understanding of the products and services</span></span></span></span></span></span></li>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Patience when handling tough cases</span></span></span></span></span></span></li>
<li><span style=”font-size:11.0pt”><span><span style=”font-family:Calibri, sans-serif”><span style=”font-size:10.5pt”><span><span style=”font-family:&#39;Arial&#39;, sans-serif”>Experience with help desk software and remote support tools</span></span></span></span></span></span></li>
</ul>

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<p><b>About Al-Futtaim Retail</b></p>

<p>Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion &amp; food options.<br>
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Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…</p>

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