IT Technical Support Engineer- Jordan Office
A. Accountabilities:
- Provide IT Support such as Active directory, Windows and Network connectivity.
- Acts as a First point of contact, provide technical support to End-User as per IT related issues.
- Coordinate with Backend support staff.
- Hands on experience in Windows OS Installation, Troubleshooting, Performance tuning, Monitoring, Applying Service Pack and Windows Updates.
- Responsible for Installation of new and used hardware units and components.
- Responsible for incident investigation, diagnosis and recovery within the defined service levels.
- Provides timely, accurate and unambiguous updates to the ticketing system.
- Provide the support required to close service events promptly, within the SLA and to the satisfaction of the customer.
- Provide updates as required by Service Desk.
- Coordinate activities with help desk, network services, or other information systems groups.
- Responsible for Installing Desktop Computers, laptops, printers, scanners.
- Responsible for imaging pcs & laptops.
Job Details
| Posted Date: | 2024-02-04 |
| Job Location: | Jordan – Amman |
| Job Role: | Information Technology |
| Company Industry: | IT Services |
| Monthly Salary: | US $500 |
Preferred Candidate
| Nationality: | Jordan |
| Degree: | Bachelor’s degree |
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