Mandarin Speaker – Customer Service Representative – Agro Trading

Role Description

We are looking for a full-time Mandarin Speaker – Customer Service Representatives to join our team in Dubai. The role will involve providing customer support and handling inquiries via phone, email, and chat in a timely and professional manner. The successful candidate will be responsible for ensuring customer satisfaction, managing accounts, and assisting with international payments, and developing and building strong relationships with clients.

Qualifications

• Fluency in English and Mandarin is a must
• Prior experience in a customer service role is preferred
• Ability to multitask, problem-solve and prioritize tasks in a fast-paced environment
• Strong communication and active listening skills with an emphasis on empathy, tact, and diplomacy
• Excellent organizational, analytical, and data management skills
• Bachelor’s degree in Business, Marketing or related field is preferred
• Professional demeanor and ability to maintain a positive attitude in a high-stress work environment
• Experience in payments processing is a plus
• Ability to work flexible hours including weekends and holidays
• Must be authorized to work in Dubai

Job Details

Preferred Candidate