<p><b>Job Requisition ID: </b>159673 </p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. </p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p>
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<p><b>Overview of the role:</b></p>
<p>The primary focus of this role is to provide a high level of customer service by being the initial point of contact to the service department, meeting and greeting the customer in a professional and polite manner when entering the dealership, and qualify their needs. In addition, compiling the customer’s information as per department standard operating procedures and guide the customer to the relevant service advisor. </p>
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<p><b>What you will do: </b> </p>
<p>• Take service appointments on the appointment booking system<br>
• Ensure all telephone calls are answered promptly<br>
• Ensure messages are taken and the customers are called back by the concerned staff<br>
• Greet the customers professionally <br>
• Guide the customers and assist them as needed<br>
• Prepare and schedule appointments based on service advisor duty roster<br>
• Support the service department to achieve 100% of the department budget</p>
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<p><b>Required skills to be successful:</b></p>
<p>• Excellent communication skills<br>
• Teamwork<br>
• Cross-cultural flexibility<br>
• Ability to work under pressure<br>
• Customer oriented</p>
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<p><b>About the team:</b><br>
In this role, you will be working in a fast paced and dynamic environment reporting directly to the Service Manager.</p>
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<p><b>What equips you for the role:</b><br>
• College Diploma<br>
• Microsoft Office proficiency</p>
<p>• Minimum of 3 years’ experience in a customer facing role or similar role</p>
<p>• Experience in the automotive industry is of advantage</p>
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<p><b>About Al-Futtaim Automotive</b><br>
A major division of the UAE-based Al-Futtaim Group of companies, <b>Al-Futtaim Automotive</b> is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.<br>
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.<br>
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. <br>
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.<br>
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. <b>This is Al-Futtaim Automotive and we empower talent to move forward.</b></p>
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