- Identify and assess customers’ needs to achieve satisfaction.
- Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Create a concise report on client interaction to facilitate a swift decision-making process.
- Stay up-to-date with the organization’s new regulations, products, and service launches through efficient communication with the management.
- Identify practical challenges in a project to rectify the issues for final delivery.
Job Details
| Posted Date: | 2024-03-30 |
| Job Location: | United Arab Emirates – Dubai |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Call Centers & Customer Care Outsourcing |
| Monthly Salary: | US $1,000 |
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