E-Partnerships Account Executive

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women’s Empowerment Principles.

What You Will Be Doing

You will be responsible for the day-to-day trading of brands on external eCommerce platforms. 

Operations:

• Manage the onboarding and execution of new stock points for brands that will deliver sustainable growth
• Define and own the operational KPI’s, and ensure adoption by the business
• Implement continuous improvement strategies within operations to continue to scale the business and ensure KPI’s are achieved
• Create best practices for operations and ensure this is rolled out across all brands
• Have regular business reviews with the Retail Directors to understand any blockages/challenges they are facing and put actions in place to support
• Create weekly reports to share with the brand team on all operational aspects of the business – OOS, Resources Shortages, Training Required, Key Callouts etc
• Monitor stock levels across all brands and stock points, take action with the e-partnership brand executives when gaps have been identified
• Identify new stock point opportunities for the brands
• Being a positive ambassador of the broader ecom organization and culture
• Promoting the Group’s industry reputation in ecommerce, trading and operations

Commercial:

• Devising and executing trading strategies that will deliver sustainable growth

• Collaborating with the brand GMs to guarantee a ‘one team’ approach to trading
• Helping the local brand teams unlock the full opportunity with their global HQs
• Working with operations to ensure quality of execution and customer happiness
• Partnering closely with the etailers to grow our presence on their platforms
• Driving innovation with new approaches to trading, merchandising, & marketing
• Being a positive ambassador of the broader ecom organisation and culture
• Promoting the Group’s industry reputation in ecommerce and trading

Requirements:

• Strong track record in ecommerce trading with comprehensive P&L ownership
• Good understanding of the different levers that drive ecommerce success
• Natural ability to use data to confidently take decisions and spot opportunities
• An excellent communicator with outstanding relationship management skills
• A hunger to deliver truly transformational impact. This role is not for the timid!

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.