Network Engineer – Avaya or Cisco Telephony System Specialist – Wipro Limited

• Designing and implementing Avaya or Cisco telephony systems based on business requirements.
• Configuring and maintaining telephony infrastructure components such as call managers, gateways, voicemail systems, and interactive voice response (IVR) systems.
• Troubleshooting and resolving telephony system issues and outages.
• Collaborating with stakeholders to gather requirements and provide technical expertise and recommendations.
• Conducting telephony system upgrades and patches to ensure system security and performance.
• Creating and maintaining documentation related to telephony system configuration, processes, and procedures.
• Assisting end-users with telephony system usage, including phone provisioning, call routing, and voicemail setup.
• Monitoring telephony system performance and capacity to identify and resolve bottlenecks or potential issues.
• Conducting telephony system training sessions for end-users as needed.
• Staying updated with the latest trends and advancements in Avaya or Cisco telephony technologies.
• Certified Avaya or Cisco telephony professional with in-depth knowledge of telephony system architecture and components.
• Proven experience in designing, implementing, and maintaining Avaya or Cisco telephony systems.
• Strong understanding of telecommunication protocols, such as SIP, H.323, and TDM.
• Proficiency in configuring and troubleshooting Avaya or Cisco telephony infrastructure components.
• Familiarity with network protocols, including TCP/IP, DHCP, and VLAN.
• Excellent problem-solving skills and the ability to analyze and resolve complex telephony system issues.
• Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and end-users.
• Ability to work well under pressure and manage multiple priorities in a fast-paced environment.
• Attention to detail and a commitment to delivering high-quality work.
• Continuous learning mindset to stay updated with the evolving telephony technologies.
• Experience with Avaya Aura Communication Manager or Cisco Unified Communications Manager.
• Knowledge of contact center solutions, such as Avaya Aura Contact Center or Cisco Contact Center.
• Familiarity with session border controllers (SBCs) and voice gateways.
• Understanding of QoS (Quality of Service) principles for voice traffic.
• Experience with telephony system integrations with other enterprise systems, such as CRM or ticketing systems.
• Certified Avaya or Cisco telephony professional
• Avaya AND (“Cisco OR Telephony OR integrations OR CRM or “ticketing systems”)

·        Avaya AEDC

·        Avaya Equinox

·        Avaya communication system manager

·        Avaya communication session manager

Job Details

Preferred Candidate