- Provide onsite technical support to end users experiencing hardware problems with their laptops, troubleshoot problems, diagnose root causes, and get the trouble tickets resolved with minimum downtime.
- Response to the assigned trouble tickets, replace needed parts to keep laptops in optimal working condition. Coordinate with the supervisor to get enough spare parts onsite.
- Respond to trouble tickets and incidents logged through the Remedy system in a timely manner. Prioritize support tickets based on urgency and SLA requirements and escalate complex issues to the support Supervisor.
- Update the logs for all support tickets assigned including incident details, resolutions, and user interactions.
- Follow Client Security standards and safety rules.
Job Details
| Posted Date: | 2024-03-27 |
| Job Location: | Saudi Arabia – Dammam |
| Job Role: | Information Technology |
| Company Industry: | IT Services |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor’s degree |
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