Associate – Customer Contact Services – ADCB Abu Dhabi Commercial Bank

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  • To provide Internal and External customers with accurate information regarding ADCB products and services.
  • Handle telephonic enquiries and cross-selling of ADCB Retail Banking products.
  • Provide correct information to all customers regarding their accounts, credit cards, loans etc.
  • Answer customer queries and resolve simple complaints immediately.
  • Initiate outbound calls when required.
  • Cross sell various retail banking products and generate leads.
  • Maximize returns and minimize risk and enhance relationships for the bank.
  • Produce high quality calls and continuous follow up that leads to complete customer satisfaction.
  • Communicate well and provide feedback for both internal and external customers for improvement of services or processes.
  • Contribute to the overall success of the unit and generate ideas that can be implemented to enhance productivity. 

Job Details

Posted Date: 2024-04-24
Job Location: United Arab Emirates – Dubai
Job Role: Other
Company Industry: Banking

Preferred Candidate

Career Level: Entry Level
Degree: Bachelor’s degree

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