Call Center Agent – Chocomelt

Spread the love

Primary Duties & responsibilities include but not limited to:

  • Identifying customers’ needs, clarify information, research every issue and providing solutions 
  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Building sustainable relationships and engaging customers
  • Following up complicated customer calls where required
  • Obtaining and evaluating all relevant data to handle complaints and inquiries
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Handling and resolving customer complaints regarding to service problems
  • Reporting upper management on problems and issues
  • Recognize and pursue opportunities to cross-sell and/or to promote value-added products
  • Informing the manager on duty of any operational inconsistencies
  • Solicit feedback from guests concerning the service and food
  • Maintain customer relationship with each segment such as delivery etc.
  • Understand loyal customers and recommend for guest entertainment program
  • Custodian of CRM activities in the organization
  • Any other duties assigned by your supervisor/manager

Job Details

Posted Date: 2024-04-26
Job Location: Kuwait – Al Kuwait
Job Role: Customer Service and Call Center
Company Industry: Catering, Food Service, & Restaurant

Preferred Candidate

Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen

JobDXB.com, in partnership with the 7 states of the UAE (Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah), is a leading job portal based in the country, connecting job seekers with opportunities across various industries in the region.

While we strive to provide a platform for employers and candidates to connect, it's essential to note that the content of job postings may vary, and we do not take responsibility for their accuracy or legitimacy. We advise applicants to exercise caution and diligence when applying for positions, ensuring thorough research and verification before proceeding with any application. Your career journey is important to us, and we encourage you to navigate it with care and discernment.